ITIL® Foundation Version 5 eLearning
What's Included
Everything you need for certification success — no hidden extras.
Course Overview
Introduction to the ITIL service lifecycle
Focus on digital transformation and service value creation
Foundational knowledge for further ITIL certifications
Course Structure
Module 1: Introduction and Core Concepts
Module 2: The Four Dimensions
Module 3: Service Value and Value Co-Creation
Module 4: Service Relationships
Module 5: The ITIL Value System
Module 6: Governance
Module 7: The ITIL Guiding Principles
Module 8: ITIL Product and Service Lifecycle
Module 9: Value Chain and Practices
Module 10: Value Streams and Mapping
Module 11: Continual Improvement
Module 12: ITIL, AI, and Other Frameworks
Module 13: Practice Exam
Skills You'll Gain
Who Should Enroll
Designed for professionals who want to drive excellence and lead transformation.
IT professionals (e.g. service desk staff, system administrators, developers) who want to understand how their work contributes to service value
Service management professionals working in IT service delivery, support, or operations
Digital product and service managers seeking a structured approach to value creation and delivery
Project managers, business analysts, and consultants working in digital or IT-enabled environments
Professionals transitioning into IT or service management roles
Anyone preparing for the ITIL Foundation certification as a starting point in the ITIL qualification scheme
Ready to Get Certified?
Complete certification package — best value
ITIL® Foundation Version 5 eLearning
- 20
- Foundation
- 365 days