ITIL® Foundation Version 5 eLearning
What's Included
Everything you need for certification success — no hidden extras.
Course Overview
Introduction to the ITIL service lifecycle
Focus on digital transformation and service value creation
Foundational knowledge for further ITIL certifications
Course Structure
Module 1
Module 2
Module 3
Module 4
Module 5
Module 6
Module 7
Module 8
Module 9
Module 10
Module 11
Module 12
Module 13
Skills You'll Gain
Understand the key concepts and terminology of digital product and service management
- Understand the key concepts and terminology of digital product and service management
Explain how value creation (value co-creation), utility and warranty, user experience, and sustainability come together within a digital environment
- Explain how value creation (value co-creation), utility and warranty, user experience, and sustainability come together within a digital environment
Describe service offerings, service relationships, and service journeys
- Describe service offerings, service relationships, and service journeys
Demonstrate understanding of the ITIL Four Dimensions of product and service management
- Demonstrate understanding of the ITIL Four Dimensions of product and service management
Explain the ITIL product and service lifecycle and its iterative nature
- Explain the ITIL product and service lifecycle and its iterative nature
Describe the structure and purpose of the ITIL Service Value System (SVS)
- Describe the structure and purpose of the ITIL Service Value System (SVS)
Apply the ITIL guiding principles in practical and organizational situations
- Apply the ITIL guiding principles in practical and organizational situations
Understand governance, value chains, and ITIL management practices
- Understand governance, value chains, and ITIL management practices
Use the continual improvement model to support organizational performance
- Use the continual improvement model to support organizational performance
Explain the basic principles of value stream mapping and value stream management
- Explain the basic principles of value stream mapping and value stream management
Understand the role of artificial intelligence (AI) and AI governance within ITIL
- Understand the role of artificial intelligence (AI) and AI governance within ITIL
Recognize how ITIL integrates with frameworks such as DevOps and PRINCE2
- Recognize how ITIL integrates with frameworks such as DevOps and PRINCE2
Confidently prepare for the ITIL® Foundation (Version 5) certification exam
- Confidently prepare for the ITIL® Foundation (Version 5) certification exam
Who Should Enroll
Designed for professionals who want to drive excellence and lead transformation.
IT professionals (e.g. service desk staff, system administrators, developers) who want to understand how their work contributes to service value
Service management professionals working in IT service delivery, support, or operations
Digital product and service managers seeking a structured approach to value creation and delivery
Project managers, business analysts, and consultants working in digital or IT-enabled environments
Professionals transitioning into IT or service management roles
Anyone preparing for the ITIL Foundation certification as a starting point in the ITIL qualification scheme
Ready to Get Certified?
Complete certification package — best value
ITIL® Foundation Version 5 eLearning
- 20
- Foundation
- 365 days