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Why is it important to spend more time in understanding what a service really is, […] The post QLA: Do... Read more
Published on: 2021-02-26
By Pieter Hoekstra (Begrip)
Author: Linda Tonkes The CATS CM® methodology is based on 4 pillars, of which I already […] The post Methodology –... Read more
Published on: 2021-02-26
By Marketing @ Van Haren
Introduction ITIL® has been the leading guidance for IT Service Management in the last three […] The post ITIL 4... Read more
Published on: 2021-02-18
By Marketing @ Van Haren
The ISO/IEC 20000-1 standard may come across as a highly theoretical document. It basically states […] The post ISO/IEC 20000... Read more
Published on: 2021-02-05
By Dolf van der Haven
Author: Linda Tonkes In this twelfth blog from the series ‘Contract Management with CATS CM® in […] The post CATS CM®... Read more
Published on: 2021-02-03
By Marketing @ Van Haren
Author: Linda Tonkes In my previous two blogs, I wrote about the first and second […] The post CATS CM®... Read more
Published on: 2021-01-29
By Marketing @ Van Haren

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