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Why is it important to spend more time in understanding what a service really is, […] The post QLA: Do...
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Published on: 2021-02-26
Author: Linda Tonkes The CATS CM® methodology is based on 4 pillars, of which I already […] The post Methodology –...
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Published on: 2021-02-26
Introduction ITIL® has been the leading guidance for IT Service Management in the last three […] The post ITIL 4...
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Published on: 2021-02-18
The ISO/IEC 20000-1 standard may come across as a highly theoretical document. It basically states […] The post ISO/IEC 20000...
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Published on: 2021-02-05
Author: Linda Tonkes In this twelfth blog from the series ‘Contract Management with CATS CM® in […] The post CATS CM®...
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Published on: 2021-02-03
Author: Linda Tonkes In my previous two blogs, I wrote about the first and second […] The post CATS CM®...
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Published on: 2021-01-29