Experience Management and XLA® Foundation

Dive into the Experience Management Journey framework and discover its ability to design XLAs that improve experiences in organizations and ecosystems. This exam, brought to you by the XLA® Institute, is your opportunity to earn the prestigious XM & XLA® Foundation Certification from Van Haren Learning Solutions!

 XLA® goes beyond an acronym, it is a commitment to applying Experience Management (XM) in organizations. XM is the dynamic discipline of designing, measuring, and improving experience for customers, employees, and stakeholders. Built on three core value drivers: Collaboration, Experience, and Business Outcomes, XM shapes how organizations implement XLAs and manage experiences to drive real impact.

The XM & XLA® Foundation Exam tests your knowledge of the Experience Management Journey framework, its phases, principles, and real-world applications. Pass with flying colours and you’ll earn the XM & XLA® Foundation Certification, a badge of honour that showcases your expertise and dedication to applying XM in organizations and ecosystems!

The XLA® Institute equips you with all the tools you need to succeed, including a set of course materials to guide you through the Experience Management Journey framework and its practical applications.

 This exam is perfect for forward-thinkers in IT, tech, outsourcing, digital transformation, and beyond - anyone ready to level up their XLA® knowledge and skills!

This training course prepares you to pass the XM & XLA® Foundation Exam! To pass, you’ll need to answer at least 70% of the multiple-choice questions correctly. Once you do, you’ll receive an official XM & XLA® Foundation Certificate, your proof of expertise in Experience Management and XLA®!

Learning Goals

• Understand the Experience Management Journey and its six key phases.
• Learn about the journey organizations follow when applying XM and XLA®.
• Explore the concepts of Experience, XM, and XLA®, and their significance.
• Participate in exercises to apply theory in practical scenarios.
• Complete the training with the knowledge to begin implementing XM and XLA®.
• Gain a comprehensive overview of the core aspects of XM and XLA®.
• Apply what you’ve learned to successfully implement XM and XLA® and achieve the desired experience.