Experience Management and XLA® Foundation
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Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware.
Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.
Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies.
Participants of this course will:
- Deepen their understanding of improving customer experiences.
- Explore the significance of XM and XLA in business.
- Develop practical skills to apply XM and XLA frameworks effectively.
| ISBN | 978940181357C |
|---|---|
| Domains | IT Management |
| Standards | XLA |
| Language | English |
| Product Type | Courseware |
| Length (cm) | 0 |
| Width (cm) | 21 |
| Height (cm) | 30 |
| Publication date | Aug 1, 2025 |
| Author | XLA Institute |
| Weight (kg) | 1.000000 |
