Integrated Service Management (ISM) is a holistic approach that combines processes, technologies, and people.

Integrated Service Management (the ISM method)

About the ISM method

The ISM method

Integrated Service Management (ISM) is a holistic approach that combines processes, technologies, and people.

The Van Haren Group, is the publisher and professional certification provider for ISM. We facilitate cooperation and individuals in their learning and application of ISM.

Want to know more, read “ISM in 3 minutes”

Take the next step with ISM
Dit is de cover van het Nederlandse boek 'De ISM methode' omtrent integrated service management van Wim Hoving. De praktische basis voor modern IT-servicemanagement en klanttevredenheid

The ISM method version 5 - The road to customer value driven by practical modern IT service management

€ 47.42
Excl. Tax: € 43.50
Dit is het Nederlandse examen voor ISM de ISM Foundation. Hierin is een succesvol samenwerkend team die één taal spreekt en hetzelfde begrippenkader gebruiken essentieel. Het aanleren van deze basiskennis is het gevolg van deze praktische ISM-Foundation training

Certified ISM Foundation (CISMF) - Netherlands - Exam voucher

€ 168.19
Excl. Tax: € 139.00
This is the Dutch exam for ISM the ISM Foundation. In this, a successful collaborative team that speaks one language and uses the same framework of concepts is essential. Learning these basics is the result of this practical ISM Foundation training course.

Certified ISM 5 Foundation (CISM5) - English

€ 212.55
Excl. Tax: € 195.00
Related standards to the ISM standard

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Achieving Operational Excellence with the ISM (Integrated Service Management) standard.

In today’s dynamic business landscape, staying ahead requires more than just competence. It demands a comprehensive understanding of Integrated Service Management (ISM). The ISM framework has emerged as a beacon of operational excellence, guiding organizations towards streamlined processes, efficient resource utilization, and exceptional service delivery. To harness the power of ISM, professionals are turning to educational resources like the book “De ISM-methode versie 5” and the pivotal “Certified ISM Foundation (CISMF) – Netherlands – Exam voucher,” all available at

Why Professionals Should Embrace the ISM method and Integrated Service Management.

In the intricate web of modern business operations, siloed approaches no longer suffice. Integrated Service Management offers a holistic methodology that aligns various business functions, breaking down barriers between departments to enhance collaboration, communication, and efficiency. From IT to human resources, finance to customer service, ISM fosters a cohesive ecosystem where each component works harmoniously to achieve organizational goals.

Professionals, who embark on the journey of understanding and implementing ISM are equipped with a robust skill set that spans strategic planning, process optimization, and stakeholder engagement. By delving into the intricacies of ISM through educational resources like the book “De ISM-methode versie 5,” individuals gain insights into real-world case studies, best practices, and proven methodologies. This not only empowers them to drive operational excellence within their organizations but also positions them as valuable assets ready to steer businesses through the complexities of the modern world.

The Power of Certification in ISM

Certification in Integrated Service Management is not just a badge of accomplishment; it’s a testament to one’s commitment to excellence. The “Certified ISM Foundation (CISMF) – Netherlands – Exam voucher” available at provides professionals with an opportunity to validate their expertise and proficiency in ISM. This certification showcases an individual’s mastery of the ISM principles, practices, and frameworks, making them stand out in a competitive job market.

Employers value certified ISM professionals because of their ability to transform vision into action, streamline processes for maximum efficiency, and optimize resource utilization. With the Courseware Certified BIO Professional, candidates are equipped with the knowledge and tools to not only excel within their organizations but also to drive business growth by implementing ISM methodologies.

Unlocking the Future with ISM

The business landscape of tomorrow demands professionals who can navigate complexity with finesse, innovate with purpose, and ensure seamless service delivery. ISM is the compass that guides them on this journey. By investing in education and certification, individuals demonstrate their commitment to staying ahead of the curve and contributing to their organizations’ success.

As the digital age continues to reshape industries, ISM becomes an even more indispensable asset. Those who grasp its nuances and put its principles into practice will be the leaders of change, the architects of efficiency, and the champions of outstanding service. The book “De ISM-method version 5,” the “Courseware Certified BIO Professional,” and the “Certified ISM Foundation (CISMF) – Netherlands – Exam voucher” available at serve as the keys to unlocking this potential, propelling professionals towards a future where integrated service management isn’t just a methodology. It’s a way of achieving excellence.

The ISM method version 5
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