ITIL 4 Specialist Drive Stakeholder Value - Exam Included
What's Included
Everything you need for certification success — no hidden extras.
Course Overview
Practical case studies and real-world applications
Interactive content with exercises and assessments
Best practices for stakeholder engagement
Course Structure
Module 1: Introduction to ITIL4 Drive Stakeholder Value
Module 2: Customers Journey
Module 3: Explore Target Markets and Stakeholders
Module 4: Engage By Foster Stakeholder Relationships
Module 5: Offer by Shape Demand and Define Service Offering
Module 6: Agree by Align Expectations and Agree Details of Service
Module 7: Onboarding by Onboard and Offboard Customers and Users
Module 8: Co-creation by Ensure Continual Value Co-Creation, Realisation by Realise and Validate Service Value & Practice Exam
Skills You'll Gain
Prerequisites
Make sure you meet these requirements before enrolling.
Who Should Enroll
Designed for professionals who want to drive excellence and lead transformation.
Professionals responsible for stakeholder management and service interaction.
Teams focused on improving customer satisfaction and service experience.
Customer Relationship Managers – Enhancing stakeholder engagement.
Business Analysts – Aligning services with customer needs.
Service Managers – Managing customer experience and value delivery.
Sales and Account Managers – Leveraging ITIL® to improve client relationships.
Ready to Get Certified?
Complete certification package — best value
ITIL 4 Specialist Drive Stakeholder Value - Exam Included
- 36
- Intermediate
- 365 days