ITIL 4 Specialist Direct, Plan & Improve - Exam Included
What's Included
Everything you need for certification success — no hidden extras.
Course Overview
Focus on strategic planning and governance
Covers continual improvement practices
Aligns IT strategy with business goals
Emphasizes organizational change management
Prepares for the ITIL 4 DPI certification exam
Course Structure
Key Concepts of Direct, Plan & Improve
Understanding the Scope of Control and Governance
Role of Governance, Risk, and Compliance (GRC)
Principles and Methods of Planning
Introduction to Measurement and Reporting
Continual Improvement Models and Techniques
Organizational Change Management (OCM)
Communication and Stakeholder Engagement
Developing a Service Value System (SVS) and Guiding Principles
Applying DPI in the ITIL 4 Management Practices
Skills You'll Gain
Prerequisites
Make sure you meet these requirements before enrolling.
Who Should Enroll
Designed for professionals who want to drive excellence and lead transformation.
Leaders and managers responsible for guiding teams and implementing improvements.
Professionals aiming to enhance planning, governance, and strategy in IT service delivery.
IT Managers – Aligning strategies with organizational goals.
Change Managers – Driving improvements across services and teams.
Business Relationship Managers – Supporting strategic initiatives with ITIL® practices.
Project and Programme Managers – Planning and improving service outcomes.
Ready to Get Certified?
Complete certification package — best value
ITIL 4 Specialist Direct, Plan & Improve - Exam Included
- 36
- Intermediate
- 365 days