ITIL® Foundation, ITIL 4 edition

The ITIL 4 Foundation guidance introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. The guidance is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge. The guidance will help you to understand:how modern IT and digital service organizations operate how value streams increase speed and efficiency how cultural or behavioural principles guide work that benefits the wider organization how to use commonly-used service management terms and concepts