ITIL Continual Service Improvement 2011 Edition
€103.55
€95.00
The 2011 Editions have been updated to improve consistency, aid in navigation and improve readability. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Business and technology drivers for improvement
Justification
Business, financial and organizational improvements
Methods, practices and tools
Measurement and control
Companion best practices.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Business and technology drivers for improvement
Justification
Business, financial and organizational improvements
Methods, practices and tools
Measurement and control
Companion best practices.
| ISBN | 9780113314058 |
|---|---|
| Standards | ITIL |
| Language | German |
| Format | hardcopy |
| Length (cm) | 0 |
| Width (cm) | 28 |
| Height (cm) | 22 |
| Publication date | Jan 1, 2020 |
| Binding | paperback |
| Author | Axelos |
| Weight (kg) | 1.100000 |
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