Release, Control and Validation ITIL V3 Intermediate Capability Handbook single copy

This guide, 'Release, Control and Validation ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

Key features:

• Authored and quality assured by itSMF UK


• Endorsed by the APM Group


• Follows the ITIL Intermediate Release, Control and Validation Syllabus.


Covers the following processes and functions and how they contribute to the Lifecycle:

• Change Management


• Service Asset and Configuration Management


• Service Validation and Test


• Release and Deployment Management


• Request Fulfilment


• Service Evaluation


• Knowledge Management.