VeriSM Foundation
What's Included
Everything you need for certification success — no hidden extras.
Course Overview
Flexible and adaptable service management approach
Emphasis on digital transformation and customer experience
Incorporation of modern frameworks like Agile and DevOps
Industry-recognized certification
Course Structure
Skills You'll Gain
Understand what are the main areas of an organization and how to optimize the ecosystem
- Understand what are the main areas of an organization and how to optimize the ecosystem
Ability to establish and improve effective organizational governance
- Ability to establish and improve effective organizational governance
Evaluate emerging technologies and their benefits and impacts to the business
- Evaluate emerging technologies and their benefits and impacts to the business
Understand how the Digital Transformation can positively impact the Service Management of an organization
- Understand how the Digital Transformation can positively impact the Service Management of an organization
Define and evaluate if an organization has a service or a product culture
- Define and evaluate if an organization has a service or a product culture
Be able to enhance your leadership skills for the Digital Era
- Be able to enhance your leadership skills for the Digital Era
Learn new methods to deal with business and customer challenges to achieve success
- Learn new methods to deal with business and customer challenges to achieve success
Improve the internal and external communication across teams and customers
- Improve the internal and external communication across teams and customers
Understand how to face and get the best from organizational changes
- Understand how to face and get the best from organizational changes
Who Should Enroll
Designed for professionals who want to drive excellence and lead transformation.
Professionals involved in service management who want to adapt to modern, flexible frameworks.
Teams aiming to improve service delivery by incorporating VeriSM’s management mesh principles.
Service Managers – Overseeing the delivery of value-focused and customer-oriented services.
IT Managers – Managing technology and services aligned with organizational goals.
Project Managers – Integrating VeriSM practices into project delivery frameworks.
Digital Transformation Leaders – Driving innovation and agility in service management.
Business Analysts – Ensuring services meet business requirements and customer expectations.
Operations Managers – Optimizing workflows for efficient service delivery.
Change Managers – Facilitating the adoption of VeriSM principles and practices.
Consultants and Advisors – Guiding organizations in modernizing their service management strategies.
Team Members Supporting Service Management – Contributing to value-driven service design and delivery.
Ready to Get Certified?
Complete certification package — best value
VeriSM Foundation
- 12
- Foundation
- 365 days