Service Desk Medewerker & AI
What's Included
Everything you need for certification success — no hidden extras.
Course Overview
Structured learning path from customer service fundamentals to AI-integrated IT service management
Clear modules covering service delivery, ITIL practices, agile ways of working, and AI integration
Hands-on assignments to apply ITIL, Agile, and AI concepts in real-world service desk scenarios
Practical focus on workflows, tooling, communication skills, and team collaboration
Short, engaging lessons designed for efficient learning
Built-in checkpoints to track your progress
Course Structure
Module 1 – Customer Service Skills
Module 2 – ITIL 5 Foundation
Module 3 – Essentials of Generative AI, Prompt Engineering
Module 4 – Agile Foundation
Module 5 – AI Fundamentals
Who Should Enroll
Designed for professionals who want to drive excellence and lead transformation.
Service Desk Officer or IT Support Specialist
First or second-line support professional moving into an AI-aware role
IT Service Management (ITSM) professional seeking to modernise their skill set
Help desk team lead or coordinator
IT professional looking to integrate AI tools into daily service operations
Ready to Get Certified?
Complete certification package — best value
Service Desk Medewerker & AI
- +/- 64
- Foundation
- 365 days