Enabling Integrated IT Service Management ™ with DevOps, Agile & Lean
This course includes a unique ‘Full Stack’ view of DevOps, which is a necessity to successfully enable improved quality, higher speed, and a reduction in costs.
IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed, and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks to improve the quality and value of their service delivery capabilities.
In addition to ITSM practices, recent trends and market pressures have introduced additional models, methods, and concepts designed to further accelerate traditional IT management practices such as project management, software development, and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management’s focus, rather than collaborating and gaining the benefit of integration.
The Enabling Integrated IT Service Management with DevOps, Agile & Lean certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of ITSM, Lean, Agile, and DevOps work together to enable successful outcomes, remove waste, lower costs, and increase business value.
Includes quizzes, student presentation an official syllabus and a sample exam – No additional resources are required – everything that you need to understand the concepts and principles is included. The official exam is also provided in the price of this course.
Enabling Integrated IT Service Management with DevOps, Agile & Lean™ certification is governed by Professional Designations. All rights reserved.
What's Included
Everything you need for certification success — no hidden extras.
Course Overview
Comprehensive overview of modern ITSM methodologies
Practical case studies and real-world applications
Interactive exercises and assessments
Industry-recognized certification upon completion
Course Structure
Understand the concept of integrated service management and its alignment with business goals.
Identify the scope and benefits of integrated service management, detailing how ITIL, Lean, Agile, and DevOps collectively enhance service management.
Recognize the differences between technology-focused and service outcome-focused organizations.
Comprehend the ITIL service management life cycle stages and processes, and how they are supported by Agile and DevOps methodologies.
Apply Lean thinking, value stream mapping, and process improvement techniques.
Implement Agile project management practices, including Scrum roles and processes.
Leverage principles and automated practices of continuous delivery, integration, and deployment to improve speed and reduce risk.
Embrace the key principles of DevOps, focusing on collaboration, continuous delivery, and automation.
Apply organizational change management practices to facilitate major cultural transformations.
Skills You'll Gain
Who Should Enroll
Designed for professionals who want to drive excellence and lead transformation.
Professionals involved in ITSM looking to modernize their practices with DevOps, Agile, and Lean principles.
Teams aiming to improve collaboration, streamline workflows, and deliver value faster to customers.
IT Service Managers – Seeking to integrate innovative practices into traditional ITSM frameworks.
DevOps Engineers – Focused on bridging the gap between development and operations for continuous delivery.
Agile Practitioners – Enhancing service management with iterative and adaptive methodologies.
Lean Practitioners – Driving efficiency by eliminating waste and optimizing value streams.
Project and Programme Managers – Overseeing service management initiatives with integrated approaches.
IT Operations Professionals – Ensuring seamless service delivery and operational excellence.
Business Analysts – Aligning IT services with business objectives through improved workflows.
Team Leaders and Supervisors – Managing cross-functional teams adopting integrated practices.
Change Managers – Facilitating cultural and process transitions in service management.
Ready to Get Certified?
Complete certification package — best value
Enabling Integrated IT Service Management ™ with DevOps, Agile & Lean
- 24
- Foundation
- 365 days