The ITIL Process Manual

Author: James Persse

978908753650C

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Publisher: Van Haren Publishing
| english | 1

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Details
Details
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.

Each chapter has the following structure:
Improvement activities
Process inputs and outputs
Related processes
Tools and techniques
Key Performance Indicators
Critical Success Factors
Process Improvement roles
Benefits of effective Process
Implementation challenges and considerations
Typical assets and artefacts of an Improvement program
Additional Info
Additional Info
SKU 978908753650C
isbn 978908753650C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2016-01-01
Kind of Publication Books
Publish Year 2012
Language english
Categories IT & IT Management
Standards IT Management, ITIL
Serie No
edition 1
pages No
Height (cm) 2.3
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.6500
Default 0
eLibrary Downloadbaar Yes
Description No
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