SIAM: Principles and Practices for Service Integration and Management

978940180025C

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Publisher: Van Haren Publishing
Pages: 224 | english | 1

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The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.


SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.


This is the first book that describes the concepts of SIAM. It is intended for: • ITSM professionals working in integrated multi-sourced environments; • Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; • Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users; • Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.


Additional Info
Additional Info
SKU 978940180025C
isbn 978940180025C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2015-11-23
Kind of Publication Books
Publish Year 2015
Language english
Categories IT & IT Management
Standards SIAM BoK
Serie No
edition 1
pages 224
Height (cm) 1.4
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.4800
Default 0
eLibrary Downloadbaar Yes
Description No
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