The Service Catalog

  • UitgeverVan Haren Publishing
  • Beschikbaar vanaf: 25/09/2017
    978908753571E - voucher
€ 42,35
€ 42,35
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omschrijving

Details

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately.
This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.

Readers will gain practical information and knowledge that will help with:
understanding the full concept of the service catalog
understanding the scope of the service catalog
building an appropriate service catalog for your organization
identifying the true value that the service catalog can deliver to your organization
understanding services and the value that they provide to your organization and customers
managing the service catalog
In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.

Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Courseware
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Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
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Courseware
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eLearning
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Specificatie

Extra informatie

SKU 978908753571C
isbn 978908753571C
nur-code Nee
Uitgever Van Haren Publishing
Uitgeef Datum 2010
Producten Boeken
Publish Year 2010
Taal english
Categories IT & IT Management
Standards ITIL
Serie Nee
edition Nee
eLibrary Downloadbaar Ja
blz Nee
hoogte Nee
breedte Nee
Length (cm) Nee
Weight (Kg) Nee
Standaard 99701
Description Nee
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