The IT Service Part 2 - The Handbook

  • UitgeverVan Haren Publishing

  • 978908753700E - voucher
    9789087537005 - hardcopy
    9789087538798 - eBook
€ 42,35

* Verplichte velden

€ 42,35
log in for download
omschrijving

Details

Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:
Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency – with high impact on IT organisations
Economic pressures: require IT organisations to more closely align with business imperatives.
The outcome has been an explosion of ‘standards’ and ‘frameworks’ each designed to support the IT organisation as it demonstrates to the world that they are the’ rock’ of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all – and many were created without sufficient considerations for interoperability.
The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best ‘rock solid’ elements in the Industry. It then shows how all the key elements can easily ‘crystallise’ together –with great templates and check-lists.
In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address.
In Part 2 (this book) the reader gains expert advice on how the components of IT Service are ‘crystallised’ in a real environment. There’s a delightfully simple set of steps:

OVERVIEW OF THE SERVICE DESIGN PACKAGE
THE SERVICE STRATEGY
ASPECTS Of SERVICE DESIGN
OUTPUTS OF THE SERVICE DESIGN PHASE
OUTPUTS OF THE SERVICE TRANSITION PHASE
OUTPUTS OF THE SERVICE OPERATION PHASE

Within these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It’s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.
Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978908753700C
isbn 978908753700C
nur-code 982
Uitgever Van Haren Publishing
Uitgeef Datum Nee
Producten Boeken
Publish Year 2012
Taal english
Categories IT & IT Management
Standards ITIL
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz Nee
hoogte 2.8
breedte 17
Length (cm) 24
Weight (Kg) 0.7800
Standaard 90000
Description Nee
beoordeling

Schrijf uw eigen review

Alleen geregistreerde gebruikers kunnen een review plaatsen. U kunt, inloggen of registreren

auteurs

People who viewed this product also viewed