Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:
Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organisations
Economic pressures: require IT organisations to more closely align with business imperatives.
The outcome has been an explosion of standards and frameworks each designed to support the IT organisation as it demonstrates to the world that they are the rock of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all and many were created without sufficient considerations for interoperability.
The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best rock solid elements in the Industry. It then shows how all the key elements can easily crystallise together with great templates and check-lists.
In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address.
In Part 2 (this book) the reader gains expert advice on how the components of IT Service are crystallised in a real environment. Theres a delightfully simple set of steps:
OVERVIEW OF THE SERVICE DESIGN PACKAGE
THE SERVICE STRATEGY
ASPECTS Of SERVICE DESIGN
OUTPUTS OF THE SERVICE DESIGN PHASE
OUTPUTS OF THE SERVICE TRANSITION PHASE
OUTPUTS OF THE SERVICE OPERATION PHASE
Within these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. Its up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.