SIAM: Principles and Practices for Service Integration and Management

  • UitgeverVan Haren Publishing
  • 224 pagina's

  • 978940180025E - voucher
    9789401800259 - hardcopy
    9789401805780 - eBook
€ 42,35

* Verplichte velden

€ 42,35
log in for download
omschrijving

Details

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.


SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.


This is the first book that describes the concepts of SIAM. It is intended for: • ITSM professionals working in integrated multi-sourced environments; • Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; • Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users; • Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.


Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978940180025C
isbn 978940180025C
nur-code 982
Uitgever Van Haren Publishing
Uitgeef Datum 2015-11-23
Producten Boeken
Publish Year 2015
Taal english
Categories IT & IT Management
Standards SIAM BoK
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz 224
hoogte 1.4
breedte 17
Length (cm) 24
Weight (Kg) 0.4800
Standaard 99891
Description Nee
beoordeling

Schrijf uw eigen review

Alleen geregistreerde gebruikers kunnen een review plaatsen. U kunt, inloggen of registreren

auteurs