Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
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This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus
Part of a four-book series covering the Intermediate Capability syllabus
A handy, portable, pocket-sized reference book, ideal for ITIL practitioners
This study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.
This guide is not intended to replace the more detailed ITIL publications, nor is it to be substitute for a course provider's training materials.