Note: This book is available in several languages: English, German.
Now available in German and updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook fromthe Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
Aligned with the ITIL 2011 publications and syllabus
Provides relevant information, and enough detail and breadth of coverage to help students to study for their foundation exam as a handy pocket size book alongside the main ITIL Service Lifestyle Suite of publications
Describes the key principles and practices of IT service management
References relevant sections of the core publications
This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.