ITIL® 2011 Edition - A Pocket Guide

Auteur: Jan van Bon
  • UitgeverVan Haren Publishing

  • 9789087539788 - ePub
    9789087536763 - hardcopy
    9789087539252 - eBook
€ 18,55

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.

Note: This pocket book is available in several languages: English, German, Dutch.

Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike.

Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions?

Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Specificatie

Extra informatie

SKU 978908753676C
isbn 978908753676C
nur-code Nee
Uitgeef Datum Nee
Uitgever Van Haren Publishing
Producten Boeken
Publish Year 2011
Taal english
Categories IT & IT Management
Standards ITIL
breedte 10.3
Length (cm) 16
Weight (Kg) 0.1910
Standaard 105347
blz Nee
edition Nee
eLibrary Downloadbaar Ja
beoordeling

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