This White Paper provides introductory guidance for IT providers, complementing ITIL guidance1. It explains how IT can support the management of digital continuity; that is, the ability to use digital information as needed, over time and following change.
It provides guidance on how to manage digital information assets across an IT service supply chain.
This includes what you can do to identify opportunities and manage risk. It explains what we mean by information assets, and introduces the basic concepts and principles of managing them. It includes advice on why and how to manage digital information assets as a configuration item, linking into the information asset and configuration management responsibilities covered in ITIL.
It outlines the obligations for contractors to maintain an IAR for the duration of their contracts. It also summarizes key recommendations from the UK governments Digital Continuity Project2.