Note: This book is available in several languages: Dutch, English.
The globalization and development of the network society meant that
extensive IT outsourcing activity was inevitable. At fi rst, the main
reason was cost reduction, but todays organizations have to do offshoreoutsourcing
for other reasons as well. However outsourcing is no simple
task and practical guidance based on extensive experience can be hard
A number of companies have invested heavily in continually refining their
outsourcing skills to achieve best practice. This book takes their valuable
experience and expertise and now makes it available to a much larger
Whats more, this Best Practice is so important that it has been developed
into courseware and training dedicated to those who need to make
outsourcing work. The PON (Platform Outsourcing Netherlands) provides
courses on the Basics of Sourcing for their members, and this book
represents the most important aspects of these. The course trainers are all
experts from organizations connected to PON and their detailed course
notes and skills have all contributed to this unique title.
This ground-breaking text is also suitable as a manual for college students
in their third year,specially students in Informatics, Management Science,
Law and Human Resource Management. A passing knowledge of ITIL
and/or ISO/IEC 20000 is helpful to readers.