DetailsNote: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.
ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. This title complement EXIN and TÜV SÜD sylabus.
The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.
- Promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services Organizations
To support ISO 20000 Training and Certification
To produce a detailed guide to the core content of ISO 20000 for practitioners
It is the defining literature for the ISO / IEC 20000 Exam and provides a systematic approach to IT Service Management Quality, which supports increased efficiencies in the workplace!
A broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organizations, to those who are looking for a suitable approach to quality improvement issues
''Good job. I look forward to using this book in classes in the future''
- Bryan Shoe, Process Catalyst Solutions LLC., and member of the EXIN ISO/IEC 20000 development team
''I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book!''
- Silvia Prickel, Managing Director, Service Management, United Airlines
''This book is a great introduction to ISO/IEC 20000, which includes the wording of the full ISO/IEC 20000 and an overall background on the concepts of quality and related standards and frameworks. It explains and relates all the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses''
- Gabriel Arreguin Global Lynx Mexico
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Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
SKU 978730221320C isbn 978730221320C nur-code 982 Uitgever TUP Uitgeef Datum Nee Producten Boeken Publish Year 2010 Taal chinese Categories IT & IT Management Standards IT Management Serie Nee edition 1 blz Nee hoogte 0 breedte 0 Length (cm) 0 Weight (Kg) 0.0000 Standaard 90000 eLibrary Downloadbaar Ja Description Nee