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  1. TOGAF® Foundation (Level 1) Courseware Package Voucher
    The Courseware consist out of TOGAF® Foundation (Level 1) Courseware (ISBN: 978 94 018 0172 0) and the additional TOGAF® Publications like:

    ISBN 100000000076C,

  2. TOGAF® Certified (Level 2) Courseware Package Voucher
    The Courseware consist out of TOGAF® Certified (Level 2) Courseware (ISBN: 978 94 018 0173 7) and the additional TOGAF® Publications like:

    ISBN 100000000077C,

  3. BiSL® Foundation Courseware - Nederlands
    BiSL staat voor business information services library en is hèt framework voor business informatiemanagement. Sinds de introductie van BiSL is het model uitgegroeid tot de standaard op het vakgebied in Nederland. BiSL biedt een structuur en leidraad voor business informatiemanagement. BiSL legt verbindingen tussen operationeel functioneel beheer en strategisch informatiemanagement en geeft handvatten voor (verdere) professionalisering van business informatiemanagement.

    ISBN 978940180051C,

  4. PRINCE2® Editie 2017 Foundation Courseware - Nederlands
    Dit Courseware pakket bestaat uit twee publicaties, PRINCE2® Editie 2017 Foundation Courseware (ISBN: 978 94 018 0049 5) en Projectmanagement op basis van PRINCE2® Editie 2009 (ISBN: 978 94 018 0004 4). Het Courseware is Nederlands en er wordt Engelse terminologie gebruikt, geschikt voor het Engelse PRINCE2® Editie 2017 examen. Tevens zijn er twee Nederlandse oefen examens van PRINCE2® 2009 toegevoegd voor studenten die toch liever het 2009 examen willen maken. Waarom een PRINCE2 training volgen? In ieder project komen zes variabelen voor, daarom zijn er bij een project zes aspecten die beheerd moeten worden: - Geld, Tijd, Kwaliteit en Scope - Risico’s - Benefits PRINCE2® is een geïntegreerd kader van processen en thema’s dat een handvat biedt voor het plannen, delegeren, toezicht houden en beheren van de zes aspecten van de prestaties van een project. Aan de hand van voorbeelden en opdrachten uit de praktijk wordt de methode verduidelijkt. De deelnemers worden zo optimaal voorbereid voor het PRINCE2® Foundation examen en krijgen ook handvatten aangereikt om in hun eigen praktijk mee aan de slag te gaan. PRINCE2® vormt een geïntegreerd raamwerk met AXELOS methoden en -modellen als ITIL®, M_o_R®, MSP®, MOV® en P3O®. Na afloop van deze training bent u beter instaat: • het belang, de plek, de toegevoegde waarde (benefits) en de succes- en faalfactoren van testen in projecten te benoemen • de kenmerken, succes- en faalfactoren van projectmatig werken te beschrijven; • de uitgangspunten, het doel en de basisbegrippen van projectmatig werken volgens PRINCE2® te beschrijven; • de relatie van projecten tot de dagelijkse bedrijfsvoering van een organisatie te herkennen en te beschrijven; • de Principes, Thema’s en hoofdprocessen van PRINCE2® te benoemen, de onderlinge relaties tussen de hoofdprocessen te beschrijven en voorbeelden te geven van gegevens, resultaten en producten die tussen de hoofdprocessen uitgewisseld worden; • het belang te beschrijven van tijdige en inhoudelijk juiste communicatie met opdrachtgever(s) en medewerker(s).

    ISBN 978940180049C,

  5. BiSL® Advanced Courseware
    Deze Courseware bestaat uit twee samengevoegde publicaties, BiSL® Advanced Courseware (ISBN: 978 94 018 0068 6) en Aanvullende literatuur BiSL® Advanced examen (ISBN: 978 94 018 0066 2).

    ISBN 978940180068C,

  6. IPMA-C op basis van ICB 4 Courseware
    Dit cursuspakket bestaat uit twee publicaties, IPMA-C op basis van ICB 4 Courseware (ISBN: 978 94 018 0091 4) en het boek Projectmanagement op basis van ICB versie 4 –3de geheel herziene druk – IPMA B, IPMA C, IPMA-D , IPMA PMO (ISBN: 978 94 018 0064 8)

    ISBN 978940180091C,

  7. Information Security Foundation op basis van ISO 27002 Courseware
    Dit Courseware pakket bestaat uit twee publicaties, Information Security Foundation op basis van ISO 27002 Courseware (ISBN: 978 94 018 0179 9) en Basiskennis informatiebeveiliging op basis van ISO27001 en ISO27002 - 2de herziene druk (ISBN: 978 94 018 0013 6). In de Information Security modulen van EXIN wordt de definitie van het PvIB (Platform voor Informatiebeveiliging) gebruikt: Informatiebeveiliging betreft het definiëren, implementeren, onderhouden, handhaven en evalueren van een samenhangend stelsel van maatregelen die de beschikbaarheid, de integriteit en de vertrouwelijkheid van de (handmatige en geautomatiseerde) informatievoorziening waarborgen. In deze training, Information Security Foundation based on ISO/IEC 27002 (ISFS), worden basisbegrippen van informatiebeveiliging en hun samenhang getoetst. De basiskennis die in deze module wordt getoetst, draagt vooral bij aan het bewustzijn dat informatie kwetsbaar is en dat maatregelen om informatie te beschermen, nodig zijn. Deze courseware omvat de onderwerpen: • Informatie en beveiliging: de begrippen, de waarde van informatie en het belang van betrouwbaarheid; • Bedreigingen en risico`s: de relatie tussen bedreigingen en betrouwbaarheid; • Aanpak en organisatie: het beveiligingsbeleid en de inrichting van informatiebeveiliging; • Maatregelen: fysieke, technische en organisatorische beveiligingsmaatregelen; • Wet- en regelgeving: het belang en de werking. Deze training is geschikt voor iedere medewerker, van de administratie tot directie, die omgaat met waardevolle informatie.

    ISBN 978940180179C,

  8. IPMA-D op basis van ICB 4 Courseware
    Dit cursuspakket bestaat uit twee publicaties, IPMA-D op basis van ICB 4 Courseware (ISBN: 978 94 018 0090 7) en het boek Projectmanagement op basis van ICB versie 4 –3de geheel herziene druk – IPMA B, IPMA C, IPMA-D , IPMA PMO (ISBN: 978 94 018 0064 8)

    ISBN 978940180090C,

  9. IPMA-C based on ICB 4 Courseware
    The Courseware package consist out of two publications, IPMA-C based on ICB 4 Courseware (ISBN: 978 94 018 0184 3) and Better Practices of Project Management Based on IPMA competences – 4th revised edition (ISBN: 978 94 018 0046 4). This training consists of four days, which provide preparation for the IPMA-D exams, with an extra fifth day for the participants who are going to take the IPMA-C theory exam. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Practice competences, People competences and Perspective competences. Apart from the certificate that you will receive when passing the exam, the broad knowledge of project management you gain during the training is significantly more important. The exam serves as an incentive, whereby you delve into the books and immerse yourself in the theory. When you are looking for a particular project management solution after passing the exam, this training and study ensures that you know where you can find it. Certification is an important step in your professional development. IPMA-C is generally for project managers with a minimum of 3 years’ experience. This courseware supports every project professional to obtain enough knowledge of IPMA’s competence model and it prepares you for an successful result of the IPMA Level C exam. IPMA Certificering is the Certification Body for IPMA in the Netherlands. Would you like to know more about IPMA Certificering? Please visit: http://www.ipmacertificeren.nl/

    ISBN 978940180184C,

  10. Information Security Foundation based on ISO/IEC 27002 Courseware
    Information Security Foundation based on ISO/IEC 27002 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN.

    ISBN 978940180060C,

  11. ITIL® Practitioner Courseware
    ITIL® Practitioner – 2 days This new (2016) ITIL Practitioner qualification takes an entirely new approach to service management education and training. It focuses on the “HOW to make service management happen” rather than the detail of “WHAT service management processes do”. The course offers practical guidance on how to “adopt and adapt” the ITIL framework to support your organisation’s business objectives. As such it is the missing link in the ITIL qualification portfolio. The course addresses the practical issues of: gaining management support, bringing about the cultural change and ensuring that best practice adds real and measurable value to the organisation. You’ll learn • Apply your theoretical knowledge in ITIL • Drive improvement in IT Service Management • Manage change from a larger perspective organizational change • Communication • Measurement and Reporting • Objectives and setting of goals for different parts of the organization Target group • This course is aimed at all level of IT service professionals • The course will be specifically of interest to those individuals who need to have the key skills to be able to begin to know ‘how’ to adopt and adapt ITIL in their organisation Exam The examination is open book and made up of multiple choice questions based on a scenario. Students will be allowed 105 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates must hold the ITIL Foundation Certificate (gained since 2007) and should have a minimum of three years’ experience of working in a service management role. The official publication “ITIL Practitioner Guidance” accompanies the qualification and must be studied prior to course attendance.

    ISBN 978940180156C,

  12. ITIL® Intermediate Operational Support and Analysis Courseware
    ITIL® Intermediate Operational Support and Analysis – 4 days This 4 day course leads to the ITIL Certificate – Operational Support and Analysis (OSA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. You’ll learn You get a deeper understanding of the part of the ITIL framework related to the enforcement of IT service operation. This course is designed for individuals who require a deep understanding of Operational Support and Analysis functions and processes and how they may be used to enhance the quality of IT service support within an organization. These will include: • Event Management • Incident Management • Request Fulfilment • Problem Management • Acces Management • Service Desk • Technical Management • IT Operations Management • Application Management Target group This course is designed for individuals who require a deep understanding of Operational Support and Analysis functions and processes and how they may be used to enhance the quality of IT service support within an organization. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate.

    ISBN 978940180148C,

  13. ITIL® Managing Across the Lifecycle Courseware
    ITIL® Managing Across the Lifecycle – 5 days This 5-day course leads to the certification as ITIL® Expert in ITIL®. You’ll learn • IT Service Management • Operational issues and management • Planning and implementation of IT Service Management • Managing Strategic Change • Risk management • Leading features • Understanding organizational challenges • Evaluate Lifecycle project • Additional support Target group • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites 17 collected points from Foundation and LifeCycle/Capability level of ITIL® and practical experience in IT Service Management

    ISBN 978940180153C,

  14. IPMA-D based on ICB 4 Courseware
    The Courseware package consist out of two publications, IPMA-D based on ICB 4 Courseware (ISBN: 978 94 018 0165 2) and Better Practices of Project Management Based on IPMA competences – 4th revised edition (ISBN: 978 94 018 0046 4). This training consists out of four days, which provide preparation for the D exams. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Practice competences, People competences and Perspective competences. Apart from the certificate that you will ultimately receive, the broad knowledge of project management you gain during the training is much more important. The exam serves as an incentive, whereby you delve into the books and immerse yourself in the theory. When at a later stage, following certification, you are looking for a particular project management solution, this training and study ensures that you know where you can find these. An IPMA Level D Certificate is an important step in your professional development. This courseware supports every project professional to obtain enough knowledge of IPMA’s competence model and prepare successfully or an IPMA Level D exam. IPMA Certificering is the Certification Body for IPMA in the Netherlands. Would you like to know more about IPMA Certificering? Please visit: http://www.ipmacertificeren.nl/

    ISBN 978940180165C,

  15. IPMA-D based on ICB 4 Courseware E-Package
    The Courseware package consist out of two publications, IPMA-D based on ICB 4 Courseware (ISBN: 978 94 018 0165 2) and Better Practices of Project Management Based on IPMA competences – 4th revised edition (ISBN: 978 94 018 0046 4).

    ISBN 100000016525C,

  16. ITIL® Foundations Courseware
    ITIL® Foundation – 3 days The purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control. You’ll learn On successful completion of the course delegates will be able to understand: • Service management as a practice (comprehension) • The ITIL service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models (comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness). Target group The target group of the ITIL Foundation certificate in IT Service Management is drawn from: • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. Certification Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. Prerequisites Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.

    ISBN 978940180081C,

  17. ASL®2 Foundation Courseware
    Dit Courseware pakket bestaat uit twee publicaties, ASL® 2 Foundation Courseware (ISBN: 978 94 0180 160 7) en ASL® 2 - Een framework voor applicatiemanagement (ISBN: 978 90 8 753 312 0).

    ISBN 978940180160C,

  18. ASL®2 Foundation Courseware E-Pakket
    Dit Courseware pakket bestaat uit twee publicaties, ASL® 2 Foundation Courseware (ISBN: 978 94 0180 160 7) en ASL® 2 - Een framework voor applicatiemanagement (ISBN: 978 90 8 753 312 0).

    ISBN 100000016526C,

  19. M_o_R® Courseware ter voorbereiding op het Foundation en Practitioner examen
    Dit materiaal is uitsluitend bedoelt voor cursisten die een training volgen van een affiliate van Van Haren Learning Solutions. Deze Courseware bestaat uit twee samengevoegde publicaties, M_o_R® Courseware ter voorbereiding op het Foundation en Practitioner examen (ISBN: 978 94 018 0109 6) en Risicomanagement op basis van M_o_R® en NEN/ISO 31000 (ISBN: 978 90 875 3656 5). Management of Risk (M_o_R) helpt organisaties aan een effectief kader voor het nemen van verantwoorde beslissingen over risico’s. Gericht op risico’s die invloed hebben op de doelen van alle organisatieactiviteiten, op zowel strategisch, programmatisch, projectmatig als operationeel zijn niveau. Het is een richtlijn voor Integraal risicomanagement die waarborgt dat een organisatie op een rendabele wijze gebruikmaakt van een risicomanagementproces met een aantal duidelijk omschreven stappen. Het doel is het ondersteunen van een betere besluitvorming door middel van een goed zicht op de risico’s en hun waarschijnlijke impact. M_o_R vormt een geïntegreerd raamwerk met de AXELOS -methoden en -modellen als ITIL®, PRINCE2®, MSP®, MoP®, MOV® en P3O®. Het M_o_R® Courseware is te gebruiken bij de voorbereiding op het Foundation en Practitioner examen. De trainingsmogelijkheden zijn 2 dagen voor Foundation en achtereenvolgend 2 dagen voor Practitioner. De Foundation en Practitioner training kan ook individueel gegeven worden. (De individuele Practitioner training is 3 dagen.) Het M_o_R Practitioner examen wordt in het Engels afgenomen. Dit betreft een open boek examen waar alleen het boek ‘Management of Risk: Guidance for Practitioners’ is toegestaan.

    ISBN 978940180109C,

  20. BiSL® Foundation Courseware - English
    The Courseware package consist out of two publications, BiSL® Foundation courseware - English (ISBN: 978 94 018 0189 8) and BiSL® - A Framework for Business Information Management - 2nd edition (ISBN: 978 90 875 3702 9). The courseware addresses the principles of BiSL and the defined process framework. The principles and the framework as a whole are addressed: the operational processes ( the clusters of use management, functionalities management and connecting processes), the management processes and the strategy processes. The material consists of a mix of theory using a slide set, practical exercises including case studies and additionally the student can practice with two practice exams. There is a lot of room for exchange of experiences, always going back to the theory. This training prepares you for the APMG-examination “BiSL Foundation”. In the training, the basic subjects and principles of BiSL are addressed. Target audience: everyone who is active in the area of business information management and wants to understand the BiSL framework and learn the principles of BiSL. BiSL® is a Registered Trade Mark of the ASL BiSL Foundation

    ISBN 978940180189C,

  21. TRIM (The Rational IT Model™) Foundation - Courseware
    The Courseware package consist out of two publications, TRIM (The Rational IT Model™) Foundation Courseware (ISBN: 978 94 018 0201 7) and TRIM: The Rational IT Model (ISBN: 978 94 018 0052 5). This training consists of two days, which provide preparation for the TRIM Foundation exam. The courseware convers the basics of The Rational IT Model and provides a simpler way for organizations to adapt Service Management as a practice. Apart from the certificate that you will receive when passing the exam, the knowledge you gain during the training about transforming your organization towards a service provider model is significantly more important. You will learn about the foundation of Service Management such as Service structure, service governance, continual improvement and how to connect processes to you existing organization. Certification is an important step in your professional development. TRIM Foundation certificate is specifically aimed at IT professionals and practitioners involved in IT service delivery and managers and consultants who need a basic understanding of the mechanisms in required in delivering IT services, and as criteria for gap analyses. Peoplecert is the certification institute for TRIM Foundation. Would you like to know more about the TRIM Foundation exam? Please visit: www.peoplecert.org

    ISBN 978940180201C,

  22. TOGAF® Foundation and Certified (Level 1 & 2) Courseware
    The Courseware consist out of TOGAF® Foundation and Certified (Level 1 & 2) Courseware

    ISBN 978940180177C,

  23. TOGAF® Foundation (Level 1) Courseware
    The Courseware consist out of TOGAF® Foundation (Level 1) Courseware

    ISBN 978940180175C,

  24. TOGAF® Certified (Level 2) Courseware
    The Courseware consist out of TOGAF® Certified (Level 2) Courseware (ISBN: 978 94 018 0173 7) and the additional TOGAF®

    ISBN 978940180176C,

  25. TOGAF® Foundation and Certified (Level 1 & 2) Courseware Package Voucher
    The Courseware consist out of TOGAF® Foundation and Certified (Level 1 & 2) Courseware (ISBN: 978 94 018 0174 4) and the additional TOGAF® Publications like:

    ISBN 100000000075C,

  26. BiSL® Foundation Courseware Package - English
    The Courseware package consist out of two publications, BiSL® Foundation courseware - English (ISBN: 978 94 018 0189 8) and BiSL® - A Framework for Business Information Management - 2nd edition (ISBN: 978 90 875 3702 9). The courseware addresses the principles of BiSL and the defined process framework. The principles and the framework as a whole are addressed: the operational processes ( the clusters of use management, functionalities management and connecting processes), the management processes and the strategy processes. The material consists of a mix of theory using a slide set, practical exercises including case studies and additionally the student can practice with two practice exams. There is a lot of room for exchange of experiences, always going back to the theory. This training prepares you for the APMG-examination “BiSL Foundation”. In the training, the basic subjects and principles of BiSL are addressed. Target audience: everyone who is active in the area of business information management and wants to understand the BiSL framework and learn the principles of BiSL. BiSL® is a Registered Trade Mark of the ASL BiSL Foundation

    ISBN 978940180190C,

  27. ITIL® Service Offerings & Agreements Courseware
    ITIL® Service Offerings & Agreements – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn This course gives you a deeper understanding of the part of the ITIL framework dealing with service definition and contractual issues. This is a practical course for those who work in the interface between IT and the business (customer) or suppliers. Target group The target group of the ITIL Certificate in Service Offerings and Agreements is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to be trained and pass the examination for this qualification must already hold the ITIL Foundation Certificate.

    ISBN 978940180157C,

  28. ITIL® Intermediate Service Design Courseware
    ITIL® Intermediate Service Design – 3 days This course leads to the ITIL® Certificate – Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. You’ll learn Detailed understanding of processes, functions and activities related to Service Design within the Service Lifecycle. • Introduction to service design • Service design principles • Service design processes • Service design technology-related activities • Organizing for service Design • Technology considerations • Implementation and improvement of service design • Challenges, critical success factors and risks Target group This course is suitable for individuals who require a detailed understanding of the ITIL Service Design phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation. It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.

    ISBN 978940180152C,

  29. ITIL® Intermediate Release, Control and Validation Courseware
    ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management. Target group The target group of the ITIL Expert Qualification: Release, Control and Validation is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate.

    ISBN 978940180145C,

  30. ITIL® Intermediate Planning, Protection and Optimization Courseware
    ITIL® Intermediate Planning, Protection and Optimization – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework related to the enforcement of IT service availability. The course is aimed primarily at people working actively with the planning and operation of IT services from an accessibility perspective, both in design and operations phase. You get answers to questions about the availability will be planned and measured in the best way, and why it is so important to have continuity management. Target group The target group of the ITIL Certificate in Planning, Protection and Optimization is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications • Individuals who require a deep understanding of ITIL Certificate in the Planning, Protection and Optimization processes and how it may be used to enhance the quality of IT service support within an organization • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement Programme • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.

    ISBN 978940180144C,

  31. Intermediate Continual Service Improvement Courseware
    ITIL® Intermediate Continual Service Improvement – 3 days This course leads to the ITIL® Certificate – Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes. You’ll learn Detailed understanding of processes, functions and activities related to Continual Service Improvement within the Service Lifecycle. • Introduction to CSI • CSI principles • CSI processes • CSI methods and techniques • Organizing for CSI • Technology considerations • Implementing CSI • Challenges, critical success factors and risks Target group This course is suitable for individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.

    ISBN 978940180141C,

  32. ITIL® Intermediate Service Strategy Courseware
    ITIL® Intermediate Service Strategy – 3 days This course leads to the ITIL® Certificate – Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. You’ll learn Detailed understanding of processes, functions and activities related to Service Strategy within the Service Lifecycle. • Introduction to service strategy • Service strategy principles • Service strategy processes • Governance • Organizing for service strategy • Technology considerations • Implementing service strategy • Challenges, critical success factors and risks Target group This course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.

    ISBN 978940180140C,

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