Lean IT

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Lean IT

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Lean IT

1 Title/current version of Lean IT books
Lean IT

2 The basics of Lean IT books
Lean IT is an extension of the Lean manufacturing and Lean
services principles, applied in an IT environment. The approach
is a way of thinking and acting, focusing heavily on organizational
culture. Lean IT is associated with the development and
management of Information Technology products and services. The
central concern, applied in the context of IT, is the elimination of
waste, where waste is work that adds no value to a product or service.

3 Summary of Lean IT books 
Lean IT focuses on maximizing customer value by minimizing
waste, where waste is work that adds no value to a product or
service. The mean focus is to achieve operational excellence through
improved agility, service quality and process effi ciency. It means
building a customer and value-oriented culture in which employees
engage in Lean IT processes. It also means involving all employees
to continually improve services and preserve value with less effort
and optimising IT operations and processes supporting the most
business critical applications and services. Lean IT has a great
impact on the culture of an organization with behavioral aspects
such as empowering employees to involve them in the optimization
of processes. The goal is to implement a rigorous problem solving
process to achieve greater strategic and financial value.

There are many aspects of Lean IT within two primary dimensions:
Outward-facing Lean IT: Engaging information, information
systems, and the IT organization in partnership with the business
to continuously improve and innovate business processes and
management systems
Inward-facing Lean IT: Helping the IT organization achieve
operational excellence, applying the principles and tools of
continuous improvement to IT operations, services, software
development, and projects

These two dimensions are not separate but complementary. They
serve the ultimate objective of Lean transformation: creating value
for the enterprise and its customers.

Lean IT is based on enterprise Lean principles, laying a solid
foundation at the base. The three foundation elements support a
strong social structure; constancy of purpose, respect for people and
pursuit of perfection. The second layer is proactive behavior which
means taking the initiative, assuming personal responsibility for the
quality of the work and work environment. The third layer addresses
awareness, with three essential perspectives embraced by the Lean
enterprise: the voice of the customer, quality at the source, and
systems thinking. The fourth layer focuses on flow, the uninterrupted
progression of materials, services, and information. The fifth layer,
the capstone of the principles, is culture, which represents an
organization’s shared beliefs and values, manifested as attitude and
behavior. Culture is an outcome of behavioral change.

The principal focus of Lean IT is problem solving for the primary
purpose of delivering value to the customer, achieved by the
systematic elimination of waste throughout the value stream. A five-
step thought process for implementing Lean thinking refers to:
• Specify value from the standpoint of the end customer
• Identify all the steps in the value stream, eliminating whenever
possible those steps that do not create value
• Make the value-creating steps occur in tight sequence
• As flow is introduced, let customers pull value from the next
upstream activity
• As value is specified, value streams are identified, wasted steps
are removed, and flow and pull are introduced, begin the process
again and continue it until a state of perfection is reached in
which perfect value is created with no waste

4 Target audience of Lean IT books
Any manager, specialist or team of any organization involved in IT
process improvement of IT operations.

5 Scope and constraints of Lean IT books
The scope of Lean IT is to establish a culture of continuous
improvement to deliver IT operational excellence and business
value to an organization. The IT organization is expected to “align
with the business”. That is, IT is supposed to enable business
performance and innovation, improve service levels, manage change,
take advantage of emerging technologies, and maintain quality and
stability, all while steadily reducing operating costs. The scope of
Lean IT must exceed a single function and should ideally be across a
whole supply chain to obtain maximum benefit.

Constraints
When an enterprise begins a Lean transformation, too often the IT
department is either left out or viewed as an obstacle. One of the
hardest challenges a Lean IT team will face is the degree to which
individual successes will invariably uncover new problems and
greater challenges. This depends on the maturity of the business and
the IT organization.

6 Relevant website of Lean IT books
www.lean.org

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