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  1. Draft - VeriSM™ - A service management approach for the digital age
    VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value?

    ISBN 978940180240C,

  2. IT-servicemanagement op basis van ITIL® 2011 Editie
    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit...

    ISBN 978908753801C,

  3. Scrum - A Pocket Guide
    This pocket guide is the one book to read for everyone who wants to learn about Scrum.

    ISBN 978908753720C,

  4. ITIL® 2011 Editie - Pocketguide
    Note: This pocket book is available in several languages: English, Germa...

    ISBN 978908753677C,

  5. 978908753312C
    Note: This book is available in several languages: Dutch, English. Vo...

    ISBN 978908753312C,

  6. Basiskennis informatiebeveiliging op basis van ISO27001 en ISO27002 - 2de herziene druk
    Dit boek is in eerste instantie ontwikkeld als studieboek voor het...

    ISBN 978940180013C,

  7. 978940180040C
    Deze Scrum Wegwijzer bevat alle essentiële informatie over het meest...

    ISBN 978940180040C,

  8. Service Automation Framework
    Service Automation is the concept of achieving customer loyalty by the use of automated

    ISBN 978940180062C,

  9. 978908753705C
    Note: This pocket book is available in several languages: English, Germa...

    ISBN 978908753705C,

  10. Service Integration and Management Foundation Body of Knowledge (SIAM® Foundation BoK)
    This book introduces service integration and management (SIAM). Its contents are the source material for the EXIN BCS Service Integration and Management Foundation (SIAM®F) certification. It will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. Drawing on experiences from companies including Atos, Sopra Steria, Syniad IT, TCS, Kinetic IT and ISG, the book describes topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.

    ISBN 978940180102C,

  11. CIO 3.0 - Het verschil maken bij digitale transformatie
    Dit boek gaat over de rol van de CIO in het ICT 3.0 tijdperk. Deze is gericht op innovatie en business-transformatie om de digitale toekomst van de organisatie vorm te geven.

    ISBN 978940180045C,

  12. Scrum Taschenbuch
    Das Taschenbuch, das jeder lesen muss, der etwas über Scrum wissen möchte.

    ISBN 978940180089C,

  13. The IT4IT™ Reference Architecture, Version 2.1 – A Pocket Guide
    This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What’s more, it’s authoritative with material derived from the official IT4IT documentation and contributions from members of the IT4IT Forum. The audience for this Pocket Guide is: • Individuals who require a basic understanding of the IT Value Chain and IT4IT Reference Architecture • IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective • IT Professionals / Practitioners who are focused on instrumenting the IT management landscape • IT leaders who are concerned about their operating model • Enterprise Architects who are responsible for IT business transformation Topics covered include: • An introduction to the IT4IT Reference Architecture, the structure of the IT4IT standard, and the positioning of the IT4IT standard in the standards landscape • The IT Value Chain and IT4IT Reference Architecture concepts, including Value Streams • The Strategy to Portfolio (S2P) Value Stream • The Requirement to Deploy (R2D) Value Stream • The Request to Fulfill (R2F) Value Stream • The Detect to Correct (D2C) Value Stream • A summary of the differences between the IT4IT Reference Architecture and ITIL

    ISBN 978940180169C,

  14. 978940180044C
    This title is a Study Guide for the IT4IT Foundation Certification...

    ISBN 978940180044C,

  15. The IT4IT™ Reference Architecture, Version 2.1
    The Open Group IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: • Strategy to Portfolio • Request to Fulfill • Requirement to Deploy • Detect to Correct Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: • Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context) • Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering) • Embraces and complements existing process frameworks and methodologies (e.g., ITIL®, CoBIT®, SAFe, and TOGAF®) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain The audience for this standard is: • IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective • IT Professionals / Practitioners who are focused on instrumenting the IT management landscape • IT Leaders who are concerned about their operating model • Enterprise Architects who are responsible for IT business transformation Topics covered include: • An introduction to the standard and the purpose of the IT4IT work • Key terminology of the standard • An introduction for executives and others introducing the IT Value Chain and IT4IT Reference Architecture concepts • IT4IT Core, which defines the structure of the IT4IT standard as well as the process and document structure used by the IT4IT standard • The Strategy to Portfolio (S2P) Value Stream • The Requirement to Deploy (R2D) Value Stream • The Request to Fulfill (R2F) Value Stream • The Detect to Correct (D2C) Value Stream • Background information on the standard.

    ISBN 978940180112C,

  16. ITEM: 1597
    Note: This book is available in several languages: Russian, Chinese...

    ISBN 978907721269C,

  17. 978940180031C
    The IT4IT Management Guide provides guidance on how the IT4IT Reference...

    ISBN 978940180031C,

  18. Information Security Foundation op basis van ISO 27002 Courseware
    Dit Courseware pakket bestaat uit twee publicaties, Information Security Foundation op basis van ISO 27002 Courseware (ISBN: 978 94 018 0179 9) en Basiskennis informatiebeveiliging op basis van ISO27001 en ISO27002 - 2de herziene druk (ISBN: 978 94 018 0013 6). In de Information Security modulen van EXIN wordt de definitie van het PvIB (Platform voor Informatiebeveiliging) gebruikt: Informatiebeveiliging betreft het definiëren, implementeren, onderhouden, handhaven en evalueren van een samenhangend stelsel van maatregelen die de beschikbaarheid, de integriteit en de vertrouwelijkheid van de (handmatige en geautomatiseerde) informatievoorziening waarborgen. In deze training, Information Security Foundation based on ISO/IEC 27002 (ISFS), worden basisbegrippen van informatiebeveiliging en hun samenhang getoetst. De basiskennis die in deze module wordt getoetst, draagt vooral bij aan het bewustzijn dat informatie kwetsbaar is en dat maatregelen om informatie te beschermen, nodig zijn. Deze courseware omvat de onderwerpen: • Informatie en beveiliging: de begrippen, de waarde van informatie en het belang van betrouwbaarheid; • Bedreigingen en risico`s: de relatie tussen bedreigingen en betrouwbaarheid; • Aanpak en organisatie: het beveiligingsbeleid en de inrichting van informatiebeveiliging; • Maatregelen: fysieke, technische en organisatorische beveiligingsmaatregelen; • Wet- en regelgeving: het belang en de werking. Deze training is geschikt voor iedere medewerker, van de administratie tot directie, die omgaat met waardevolle informatie.

    ISBN 978940180179C,

  19. 978940180012C
    This book is intended for everyone in an organization who wishes to have...

    ISBN 978940180012C,

  20. ITEM: 1652
    Six Sigma provides a quantitive methodology of continuous (process) impr...

    ISBN 978908753029C,

  21. IT-CMF – A Management Guide - Based on the IT Capability Maturity Framework™ (IT-CMF™) 2nd edition
    This management guide offers an introduction to the IT Capability Maturity Framework™ (IT-CMF™), 2nd edition. The IT-CMF offers a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently, and consistently. IT-CMF is: • An integrated management toolkit covering 36 key capability management disciplines, with organizational maturity profiles, assessment methods, and improvement roadmaps for each. • A coherent set of concepts and principles, expressed in business language, that can be used to guide discussions on setting goals and evaluating performance. • A unifying (or umbrella) framework that complements other, domain-specific frameworks already in use in the organization, helping to resolve conflicts between them, and filling gaps in their coverage. • Industry/sector and vendor independent. IT-CMF can be used in any organizational context to guide performance improvement. • A rigorously developed approach, underpinned by the principles of Open Innovation and guided by the Design Science Research methodology, synthesizing leading academic research with industry practitioner expertise ‘IT-CMF provides us with a structured and systematic approach to identify the capabilities we need, a way to assess our strengths and weaknesses, and clear pathways to improve our performance.’ Suresh Kumar, Senior Executive Vice President and Chief Information Officer, BNY Mellon ‘To successfully respond to competitive forces, organizations need to continually review and evolve their existing IT practices, processes, and cultural norms across the entire organization. IT-CMF provides a structured framework for them to do that.’ Christian Morales, Corporate Vice President and General Manager EMEA, Intel Corporation ‘We have successfully applied IT-CMF in over 200 assignments for clients. It just works. Or, as our clients confirm, it helps them create more value from IT.’ Ralf Dreischmeier, Senior Partner and Managing Director, The Boston Consulting Group ‘By using IT-CMF, business leaders can make sure that the tremendous potential of information technology is realized in their organizations.’ Professor Philip Nolan, President, Maynooth University ‘I believe IT-CMF to be comprehensive and credible. Using the framework helps organizations to objectively identify and confirm priorities as the basis for driving improvements.’ Dr Colin Ashurst, Senior Lecturer and Director of Innovation, Newcastle University Business School

    ISBN 978940180196C,

  22. ITEM: 1718
    The issues, opportunities and challenges of aligning information technol...

    ISBN 978908753119C,

  23. ITEM: 1583
    Note: This book is available in several languages: Chinese, English. ...

    ISBN 978907721230C,

  24. 978908753313C
    Note: This book is available in several languages: Dutch, English. Fo...

    ISBN 978908753313C,

  25. 978908753552C
    This groundbreaking new title looks at Information Security from definin...

    ISBN 978908753552C,

  26. 978908753056C
    Note: This book is available in several languages: Dutch, English, Frenc...

    ISBN 978908753056C,

  27. 978940180033C
    The Open Group IT4IT™ Reference Architecture, Version 2.0, an Open Group...

    ISBN 978940180033C,

  28. ITEM: 1728
    A new approach to dry and formal training and change programs; this card...

    ISBN 978908753138C,

  29. 978940180025C
    The increasing complexity of the IT value chain and the rise of multi-ve...

    ISBN 978940180025C,

  30. COBIT® 5 - A Management Guide
    This Management Guide provides readers with two benefits. First, it is a...

    ISBN 978908753701C,

  31. 978908753492C
    Note: This book is available in several languages: Dutch, English. Th...

    ISBN 978908753492C,

  32. 978940180015C
    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit...

    ISBN 978940180015C,

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