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  1. VeriSM™ - A service management approach for the digital age
    VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value?

    ISBN 978940180241C,

  2. BiSL® - Een Framework voor business informatiemanagement - 2de herziene druk
    Note: This book is available in several languages: Dutch, English. Vo...

    ISBN 978908753687C,

  3. Projectmanagement op basis van PRINCE2® Editie 2009 - 2de geheel herziene druk
    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit...

    ISBN 978940180004C,

  4. IT-servicemanagement op basis van ITIL® 2011 Editie
    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit...

    ISBN 978908753801C,

  5. Scrum - A Pocket Guide
    This pocket guide is the one book to read for everyone who wants to learn about Scrum.

    ISBN 978908753720C,

  6. 978908753678C
    Note: This book is available in several languages: Brazilian Portuguese...

    ISBN 978908753678C,

  7. TOGAF® Foundation (Level 1) Courseware Package Voucher
    The Courseware consist out of TOGAF® Foundation (Level 1) Courseware (ISBN: 978 94 018 0172 0) and the additional TOGAF® Publications like:

    ISBN 100000000076C,

  8. ITIL® 2011 Editie - Pocketguide
    Note: This pocket book is available in several languages: English, Germa...

    ISBN 978908753677C,

  9. 978908753312C
    Note: This book is available in several languages: Dutch, English. Vo...

    ISBN 978908753312C,

  10. 978908753741C
    For trainers free additional material of this book is available. This...

    ISBN 978908753741C,

  11. O-TTPS: for ICT Product Integrity and Supply Chain Security – A Management Guide
    This Management Guide provides guidance on why a technology provider should use the Open Trusted Technology Provider Standard (O-TTPS) – Mitigating the Risk of Tainted and Counterfeit Products (approved by ISO/IEC as ISO/IEC 20243:2015) and why they should consider certification to publicly register their conformance to the standard.

    ISBN 978940180092C,

  12. TOGAF® Certified (Level  2) Courseware Package Voucher
    The Courseware consist out of TOGAF® Certified (Level 2) Courseware (ISBN: 978 94 018 0173 7) and the additional TOGAF® Publications like:

    ISBN 100000000077C,

  13. Better Practices of Project Management Based on IPMA competences – 4th revised edition
    This is the revised edition of the first text book In English specially developed for training for IPMA-D and IPMA-C exams, now based on Version 4 of the ICB.

    ISBN 978940180046C,

  14. 978908753808C
    Note: This book is available in several languages: French, English. L...

    ISBN 978908753808C,

  15. Basiskennis informatiebeveiliging op basis van ISO27001 en ISO27002 - 2de herziene druk
    Dit boek is in eerste instantie ontwikkeld als studieboek voor het...

    ISBN 978940180013C,

  16. 978908753692C
    ArchiMate®, an Open Group Standard, is an open and independent modeling...

    ISBN 978908753692C,

  17. 978940180005C
    Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit...

    ISBN 978940180005C,

  18. 978940180040C
    Deze Scrum Wegwijzer bevat alle essentiële informatie over het meest...

    ISBN 978940180040C,

  19. Service Automation Framework
    Service Automation is the concept of achieving customer loyalty by the use of automated

    ISBN 978940180062C,

  20. 978908753705C
    Note: This pocket book is available in several languages: English, Germa...

    ISBN 978908753705C,

  21. Service Integration and Management Foundation Body of Knowledge (SIAM® Foundation BoK)
    This book introduces service integration and management (SIAM). Its contents are the source material for the EXIN BCS Service Integration and Management Foundation (SIAM®F) certification. It will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. Drawing on experiences from companies including Atos, Sopra Steria, Syniad IT, TCS, Kinetic IT and ISG, the book describes topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.

    ISBN 978940180102C,

  22. BiSL® Foundation Courseware - Nederlands
    BiSL staat voor business information services library en is hèt framework voor business informatiemanagement. Sinds de introductie van BiSL is het model uitgegroeid tot de standaard op het vakgebied in Nederland. BiSL biedt een structuur en leidraad voor business informatiemanagement. BiSL legt verbindingen tussen operationeel functioneel beheer en strategisch informatiemanagement en geeft handvatten voor (verdere) professionalisering van business informatiemanagement.

    ISBN 978940180051C,

  23. 978908753627C
    Almost 80% of CEOs say that their organization must get better at managi...

    ISBN 978908753627C,

  24. ArchiMate® 3.0 Specification
    The ArchiMate® Specification, an Open Group Standard, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms.

    ISBN 978940180047C,

  25. CIO 3.0 - Het verschil maken bij digitale transformatie
    Dit boek gaat over de rol van de CIO in het ICT 3.0 tijdperk. Deze is gericht op innovatie en business-transformatie om de digitale toekomst van de organisatie vorm te geven.

    ISBN 978940180045C,

  26. PRINCE2® 2009 Edition  - Guide de Poche
    Note: This pocket book is available in several languages: English, Germa...

    ISBN 978908753607C,

  27. Scrum Taschenbuch
    Das Taschenbuch, das jeder lesen muss, der etwas über Scrum wissen möchte.

    ISBN 978940180089C,

  28. The IT4IT™ Reference Architecture, Version 2.1 – A Pocket Guide
    This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What’s more, it’s authoritative with material derived from the official IT4IT documentation and contributions from members of the IT4IT Forum. The audience for this Pocket Guide is: • Individuals who require a basic understanding of the IT Value Chain and IT4IT Reference Architecture • IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective • IT Professionals / Practitioners who are focused on instrumenting the IT management landscape • IT leaders who are concerned about their operating model • Enterprise Architects who are responsible for IT business transformation Topics covered include: • An introduction to the IT4IT Reference Architecture, the structure of the IT4IT standard, and the positioning of the IT4IT standard in the standards landscape • The IT Value Chain and IT4IT Reference Architecture concepts, including Value Streams • The Strategy to Portfolio (S2P) Value Stream • The Requirement to Deploy (R2D) Value Stream • The Request to Fulfill (R2F) Value Stream • The Detect to Correct (D2C) Value Stream • A summary of the differences between the IT4IT Reference Architecture and ITIL

    ISBN 978940180169C,

  29. IT Capability Maturity Framework™ (IT-CMF™) 2nd edition
    Business organizations, both public and private, are constantly challenged to innovate and generate real value.

    ISBN 978940180050C,

  30. Business Transformatie Framework - een raamwerk voor organisatieverbetering
    Dit boek beschrijft het BTF, afkorting voor Business Transformatie Framework, een op best practice gebaseerde methodische aanpak voor Businesstransformatie. Het is een praktische methode die organisaties helpt bij het ontwerpen, ontwikkelen, plannen en besturen van organisatieveranderingen. Het maken van een goed en gedragen veranderplan is immers de eerste stap van een succesvolle verandering. Kort en krachtig: het BTF geeft grip op organisatieverandering!

    ISBN 978940180641C,

  31. De complete projectmanager
    Dit boek bevat een compleet overzicht van de toepassing van projectmanagement en Agile leiderschap binnen product-, dienst- en organisatieontwikkeling.

    ISBN 978940180041C,

  32. 978908753804C
    Note: This pocket book is available in several languages: English, Germa...

    ISBN 978908753804C,

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