Defining IT Success Through The Service Catalog

  • UitgeverVan Haren Publishing

  • 9789077212967 - hardcopy
    9789401801164 - eBook
€ 42,35

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The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.
Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization:

Services are made standard and rational, leading to lower costs and increased service availability

Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning

Controls over consumption of services are enhanced

The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Extra informatie

SKU 978907721296C
isbn 978907721296C
nur-code Nee
Uitgeef Datum 2007-02-12 00:00:00
Uitgever Van Haren Publishing
Producten Boeken
Publish Year 2007
Taal english
Categories IT & IT Management
Standards IT Management
breedte Nee
Length (cm) Nee
Weight (Kg) Nee
Standaard 101102
blz Nee
edition Nee
eLibrary Downloadbaar Ja

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