ABC of ICT

  • UitgeverVan Haren Publishing

  • 9789087531409 - hardcopy
    9789087538736 - eBook
€ 42,35

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‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues.

This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them.

This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
Specificatie

Extra informatie

SKU 978908753140C
isbn 978908753140C
nur-code Nee
Uitgever Van Haren Publishing
Producten Boeken
Publish Year 2008
Taal english
Categories IT & IT Management
Standards ABC of ICT
Standaard 101106
Uitgeef Datum 2008-10-03 00:00:00
blz Nee
edition Nee
inkijkexemplaar Nee
hoogte Nee
lenght Nee
breedte Nee
Gewicht Nee
eLibrary Downloadbaar Ja
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