ABC of ICT - Card deck

  • UitgeverVan Haren Publishing

  • 9789087536152 - eBook
    978908753138E - download voucher
€ 265,00

* Verplichte velden

€ 265,00

Indien u een eBook besteld voor een ander persoon of meer dan 1, dan is het wellicht handig om Vouchers te bestellen. Wanneer u vouchers bestelt, ontvangt u per voucher een code waarmee een eBook kan worden gedownload.

login voor download
omschrijving

Details

A new approach to dry and formal training and change programs; this card deck makes strong and sound points with a humorous pack of cards. Designed and drawn by Paul Wilkinson well-known and respected throughout the ITSM Industry for his ITIL from Hell products.

Maarten Bordewijk, Getronics-PinkRoccade, senior ITIL trainer, Netherlands
"Any IT Service Management initiative that doesn't address ABC is bound for failure, Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification"
"When organizing an improvement workshop it helps to list issues and to prioritize them. Participants often find it difficult to be complete in this. The ABC Cards provide a complete list of all things that could go wrong. People can instantly recognize issues and pick the cards that apply to them and provide examples of attitude and behavior. It speeds up the process and helps everyone involved to name the issues that really inhibit successful ITSM."

Alejandro Debenedet, EXIN, Netherlands
"The ABC card exercise was a lot of fun, and put people immediately to work, brainstorming on the worst practices and their consequences, aided by the easily recognizable cartoons. It was interesting to see how people from different backgrounds could quickly interact and agree on how the situations apply to daily life and how they need to be approached."
"From my perspective at EXIN, I see that the ABC card set helps people understand the problems and the typical worst practices. It helps people discuss the consequences and possible solutions, and with that it achieves something very important: it gives hands-on experience in solving ITSM related issues."
"This is a great aid for people seeking for certification in the different levels and practices of ITSM, whether it is ITIL or ISO 20000 or other good practices. EXIN has always developed the exams based on the believe that the candidates need more than just theory, but also practical knowledge, and this helps people gain practical knowledge."

Peter Lijnse, Director Service Management Art, Canada
"This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally…Great job GamingWorks, it is just a great product to address issues."
Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978908753138C
isbn 978908753138C
nur-code 982
Uitgever Van Haren Publishing
Uitgeef Datum 2008-04-15 00:00:00
Producten Boeken
Publish Year 2008
Taal english
Categories IT & IT Management
Standards ABC of ICT
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz Nee
hoogte Nee
breedte Nee
Length (cm) 10
Weight (Kg) 1.0000
Standaard 99893
Description Nee
beoordeling

Schrijf uw eigen review

Alleen geregistreerde gebruikers kunnen een review plaatsen. U kunt, inloggen of registreren

auteurs