Capacity Management - A Practitioner Guide

  • UitgeverVan Haren Publishing
  • 218 pagina's

  • 9789087535193 - hardcopy
    9789087535865 - eBook
€ 42,35

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Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.

In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands.

Aligns with ISO/IEC 20000 and ITIL®
­ISO/IEC lists a set of required capacity management deliverables
­ITIL outlines what should be done in capacity management
­this book starts to describe how to do it

Covers details of what capacity management is all about:
­what is capacity management
­why do it – benefits and cost-benefit analysis
­how to do it – data-flows and activities
­who does it – roles and perspectives
­implementation, maintenance, improvement, tools

Provides comprehensive templates and checklists:
­objectives, interfaces and data-flows, sub-practices and activities
­metrics, application sizing parameters, data for modelling
­deliverables, reports, CMMI levels, KPIs, risk matrix
­sample capacity plan
Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978908753519C
isbn 978908753519C
nur-code 982
Uitgever Van Haren Publishing
Uitgeef Datum Nee
Producten Boeken
Publish Year 2009
Taal english
Categories IT & IT Management
Standards ITIL
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz 218
hoogte 1
breedte 17
Length (cm) 24
Weight (Kg) 0.5000
Standaard 101105
Description N/B
beoordeling

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