ITIL® Service Offerings & Agreements Courseware

  • UitgeverVan Haren Learning Solutions
  • 440 pagina's

  • 9789401801577 - hardcopy
€ 102,03

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€ 102,03

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Details

ITIL® Service Offerings & Agreements – 4 days
The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work.

You’ll learn
This course gives you a deeper understanding of the part of the ITIL framework dealing with service definition and contractual issues.
This is a practical course for those who work in the interface between IT and the business (customer) or suppliers.

Target group
The target group of the ITIL Certificate in Service Offerings and Agreements is:
• Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
• Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
• Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.


Exam
The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.
Prerequisites
Candidates wishing to be trained and pass the examination for this qualification must already hold the ITIL Foundation Certificate.

Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978940180157C
isbn 978940180157C
nur-code 982
Uitgever Van Haren Learning Solutions
Uitgeef Datum 2017-03-24
Producten Courseware
Publish Year 2017
Taal english
Categories IT & IT Management
Standards ITIL
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz 440
hoogte Nee
breedte 21
Length (cm) 29,7
Weight (Kg) 1.4500
Standaard 90000
Description Nee
beoordeling

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