ITIL® Practitioner Courseware

  • UitgeverVan Haren Learning Solutions
  • 292 pagina's

  • 9789401801560 - hardcopy
€ 102,03

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ITIL® Practitioner – 2 days
This new (2016) ITIL Practitioner qualification takes an entirely new approach to service management education and training.

It focuses on the “HOW to make service management happen” rather than the detail of “WHAT service management processes do”. The course offers practical guidance on how to “adopt and adapt” the ITIL framework to support your organisation’s business objectives. As such it is the missing link in the ITIL qualification portfolio.

The course addresses the practical issues of: gaining management support, bringing about the cultural change and ensuring that best practice adds real and measurable value to the organisation.

You’ll learn
• Apply your theoretical knowledge in ITIL
• Drive improvement in IT Service Management
• Manage change from a larger perspective organizational change
• Communication
• Measurement and Reporting
• Objectives and setting of goals for different parts of the organization

Target group
• This course is aimed at all level of IT service professionals
• The course will be specifically of interest to those individuals who need to have the key skills to be able to begin to know ‘how’ to adopt and adapt ITIL in their organisation

Exam
The examination is open book and made up of multiple choice questions based on a scenario. Students will be allowed 105 minutes to answer the questions. You need at least 70% (28/40 points) to pass.

Prerequisites
Candidates must hold the ITIL Foundation Certificate (gained since 2007) and should have a minimum of three years’ experience of working in a service management role. The official publication “ITIL Practitioner Guidance” accompanies the qualification and must be studied prior to course attendance.

Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978940180156C
isbn 978940180156C
nur-code 982
Uitgever Van Haren Learning Solutions
Uitgeef Datum 2017-03-24
Producten Courseware
Publish Year 2017
Taal english
Categories IT & IT Management
Standards ITIL
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz 292
hoogte Nee
breedte 21
Length (cm) 29,7
Weight (Kg) 9700.0000
Standaard Nee
Description Nee
beoordeling

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