ITIL® Intermediate Service Strategy – 3 days
This course leads to the ITIL® Certificate – Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.
Detailed understanding of processes, functions and activities related to Service Strategy within the Service Lifecycle.
• Introduction to service strategy
• Service strategy principles
• Service strategy processes
• Organizing for service strategy
• Technology considerations
• Implementing service strategy
• Challenges, critical success factors and risks
This course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.
Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.