ITIL® Intermediate Service Transition Courseware

  • UitgeverVan Haren Learning Solutions
  • 484 pagina's

  • 9789401801379 - hardcopy
€ 102,03

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Details

ITIL® Intermediate Service Transition – 3 days
This leads to the ITIL® Certificate – Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

You’ll learn
Detailed understanding of processes, functions and activities related to Service transition within the Service Lifecycle.
• Introduction to service transition
• Service transition principles
• Service transition processes
• Managing people through service transition activities
• Organizing for service transition
• Technology considerations
• Implementation and improving service transition
• Challenges, critical success factors and risks

Target group
This course is suitable for individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Exam
The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.

Prerequisites
Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.

Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978940180137C
isbn 978940180137C
nur-code 982
Uitgever Van Haren Learning Solutions
Uitgeef Datum 2017-03-24
Producten Courseware
Publish Year 2017
Taal english
Categories IT & IT Management
Standards ITIL
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz 484
hoogte Nee
breedte 21
Length (cm) 29,7
Weight (Kg) 1.6000
Standaard 90000
Description Nee
beoordeling

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