ITIL® Intermediate Service Operation Courseware

  • UitgeverVan Haren Learning Solutions
  • 432 pagina's

  • 9789401801355 - hardcopy
€ 102,03

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Details

ITIL® Intermediate Service Operation – 3 days
This course leads to the ITIL® Certificate – Service Operation. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.

You’ll learn
Detailed understanding of processes, functions and activities related to Service operations within the Service Lifecycle.
• Introduction to service operation
• Service operation principles
• Service operation processes
• Common service operation activities
• Organizing for service operation
• Technology considerations
• Implementation of service operation
• Challenges, critical success factors and risks

Target group
This course is suitable for individuals who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation. It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Exam
The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.

Prerequisites
Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.

Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978940180135C
isbn 978940180135C
nur-code 982
Uitgever Van Haren Learning Solutions
Uitgeef Datum 2017-03-24
Producten Courseware
Publish Year 2017
Taal english
Categories IT & IT Management
Standards ITIL
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz 432
hoogte Nee
breedte 21
Length (cm) 29,7
Weight (Kg) 1.4500
Standaard Nee
Description Nee
beoordeling

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