Service Integration and Management Foundation Body of Knowledge (SIAM® Foundation BoK)

  • UitgeverVan Haren Publishing

  • 9789401801034 - eBook
    9789401801027 - hardcopy
€ 42,35

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This book introduces service integration and management (SIAM). Its contents are the source material for the EXIN BCS Service Integration and Management Foundation (SIAM®F) certification. It will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. Drawing on experiences from companies including Atos, Sopra Steria, Syniad IT, TCS, Kinetic IT and ISG, the book describes topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.

Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
• Know their role, responsibilities and context in the ecosystem
• Are empowered to deliver
• Are held accountable for the outcomes they are required to deliver.

SIAM introduces the concept of a service integrator, which is a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.
The second part of the book contains the SIAM Process Guides. This is a (not exhaustive) list of processes that support SIAM. Its aim is to identify SIAM considerations for common processes used in a SIAM environment, not to describe each process in detail. This is based on a standard process description document that includes:
• The purpose and objectives of the process
• The trigger for starting the process
• Process activities or steps
• Roles and responsibilities, including a RACI model
• Metrics for the process, including service levels, targets, and key performance indicators
• Process inputs and outputs
• Escalation paths
• Associated toolsets
• Data and information requirements

Extra informatie

Artikelnummer 978940180102C
isbn 978940180102C
nur-code 982
Producten Boeken
Publish Year 2017
Taal english
Categorieën N/B
Standaard Nee
Serie Nee
Jaar 2017
Uitgeef Datum 2017-03-16
blz Nee
Uitgever Van Haren Publishing
edition 1
inkijkexemplaar Nee
hoogte 24 cm
lenght Nee
breedte 17 cm
Gewicht Nee
eLibrary Downloadbaar Ja

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