Diagrams for Trainers - Service Automation Framework

  • UitgeverVan Haren Learning Solutions
  • ppt
  • ISBN978940180062P
€ 30,25
€ 30,25
omschrijving

Details

For trainers free additional material of this book is available. This can be found under the "Learning Solutions" tab, "Teachers viewing copy" tab. Please fulfill the form and click on de button "Send". Please fill in the teachers copy and press the "Send" button. After evaluation you will receive a voucher code that is valid for one ebook.

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.

This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.

The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.

This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Courseware
Van Haren Learning Solutions is een onafhankelijke provider van onderwijsoplossingen. Wij zijn gericht op het beschikbaar maken van onze content op zo veel mogelijke manieren, voor zo veel mogelijk mensen. Kies een van de leermethodes en ontdek de oplossingen!
Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978940180062P
isbn 978940180062P
Uitgever Van Haren Learning Solutions
Formaat ppt
Producten Diagrams & Docenten handleidingen
Taal english
Serie Nee
eLibrary Downloadbaar Nee
Standaard Nee
beoordeling

Schrijf uw eigen review

Alleen geregistreerde gebruikers kunnen een review plaatsen. U kunt, inloggen of registreren

auteurs