Service Automation Framework

  • UitgeverVan Haren Publishing
  • 182 pagina's

  • 9789401800624 - hardcopy
    9789401800631 - eBook
€ 42,35

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Details

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.

This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.

The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.

This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Courseware
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Best Practices & Study Guides.
Best practices en standaarden op het gebied van IT & IT-management, enterprise-architectuur, businessmanagement en projectmanagement.
Examentrainer
De extra voorbereiding die jij nodig hebt om het examen direct te halen!
Courseware
De kant-en-klare training voor cursist én trainer. Bekijk nu ons aanbod!
eLearning
De volledige training online! Leer en studeer waar je maar bent en maak jezelf klaar voor het examen.
Specificatie

Extra informatie

SKU 978940180062C
isbn 978940180062C
nur-code 123
Uitgever Van Haren Publishing
Uitgeef Datum 2017-01-01
Producten Boeken
Publish Year 2017
Taal english
Categories IT & IT Management
Standards SAF
Serie Nee
edition 1
eLibrary Downloadbaar Ja
blz 182
hoogte Nee
breedte 17
Length (cm) 24
Weight (Kg) 0.4000
Standaard 101010
Description Nee
beoordeling

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