Service Automation Framework

  • UitgeverVan Haren Publishing

  • 9789401800624 - hardcopy
    9789401800631 - eBook
€ 42,35

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Details

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.

This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.

The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.

This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Specificatie

Extra informatie

SKU 978940180062C
isbn 978940180062C
nur-code 982
Uitgeef Datum 2017-01-01
Uitgever Van Haren Publishing
Producten Boeken
Publish Year 2017
Taal english
Categories IT & IT Management
Standards SAF
breedte 17
Length (cm) 24
Weight (Kg) Nee
Standaard 101010
blz Nee
edition 1
eLibrary Downloadbaar Ja
beoordeling

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