Service Automation Foundation Courseware E-Package

Author:

Service Automation Foundation Courseware E-Package

Double click on above image to view full picture

Zoom Out
Zoom In
Publisher: Van Haren Publishing
| dutch | First edition, first print

Availability: In stock

€104.91 Incl. Tax €96.25 Excl. Tax
Details
Details
The Courseware package consist out of two publications, Service Automation Foundation Courseware (ISBN: 978 94 018 0206 2) and Service Automation Framework (ISBN: 978 94 018 0062 4 ).

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.

This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company.

The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.

This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
Additional Info
Additional Info
SKU 978940180207C
isbn 978940180207C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2018-02-08
Kind of Publication Courseware
Publish Year 2018
Language dutch
Categories IT & IT Management
Standards SAF
Serie No
edition First edition, first print
pages No
Height (cm) 21
Width (cm) 29.7
Length (cm) 1
Weight (Kg) 1.0000
Default 0
eLibrary Downloadbaar Yes
Description No

People who viewed this product also viewed

Please wait...

X
Added to your cart