VeriSM™

VeriSM describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a fl exible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.

Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.

The VeriSM Model

In the model, governance overarches every activity, keeping a strong focus on value, outcomes and the organization’s goals. Service management principles are then defined for the organization. These act as guardrails, to make sure that all products and services are aligned with the needs of the organization. Principles will be defined for areas including security, risk, quality and use of assets, and then communicated to all of the staff who are involved with the development and operation of products and services.
The unique element of the VeriSM model is the management mesh. This provides a fl exible approach that can be adapted depending on the requirements for a particular product or service. The mesh includes:
• Resources
• Environment
• Emerging technologies
• Management practices

For each product or service, these areas are considered and the mesh is fl exed where necessary.
Let’s take an example. A bank wants to create a mobile application that will let users send money to their friends with just one click. The mesh for this product could include agile development practices to get rapid feedback about the new product. The bank can use its capabilities and work in innovative ways, but they must still recognise the service management principles associated with security and risk.

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  • VeriSM™ - A service management approach for the digital age

    VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value? Learn More
    €57.23 Incl. Tax €52.50 Excl. Tax

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  • VeriSM™ – Foundation Courseware

    Besides the VeriSM™ – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSM™ - A service management approach for the digital age (ISBN: 9789401802406). Contact us at info@vanharen.net to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification. VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If they pass the VeriSM™ Plus exam later, they will automatically receive the VeriSM™ Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSM™ model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences. Learn More
    €61.37 Incl. Tax €56.30 Excl. Tax

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  • VeriSM™ - A Pocket Guide

    This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management. Learn More
    €19.57 Incl. Tax €17.95 Excl. Tax

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  • VeriSM™ - Foundation Study Guide

    This book is intended as a self-study guide for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSM™ - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role). Learn More
    €40.28 Incl. Tax €36.95 Excl. Tax

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  • VeriSM™ - Foundation - Português (Brasil)

    pacote do Courseware consiste em duas publicações, VeriSM™ - Foundation Courseware e VeriSM ™ - Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificação da Fundação VeriSM ™. O treinamento pode ser entregue em dois dias. Este material didático é credenciado para preparar o aluno para a certificação da VeriSM ™ Foundation. O VeriSM ™ Foundation consiste em duas partes: VeriSM ™ Essentials e VeriSM ™ Plus, cada uma cobrindo um dia de treinamento. Os alunos que já possuem um certificado de Gerenciamento de Serviços (TI) podem se beneficiar do conhecimento que já possuem. Eles são o público-alvo de apenas um treinamento do VeriSM ™ Plus. Ao serem aprovados no exame VeriSM ™ Plus, recebem o certificado VeriSM ™ Foundation. Provedores de treinamento que desejam oferecer um treinamento de um dia sobre princípios de gerenciamento de serviços podem decidir oferecer apenas o treinamento VeriSM ™ Essentials. Os alunos que forem aprovados no exame VeriSM ™ Essentials receberão o certificado VeriSM ™ Essentials. Se eles passarem no exame VeriSM ™ Plus mais tarde, receberão automaticamente o certificado VeriSM ™ Foundation. O "courseware" abrange os seguintes tópicos: A organização do serviço (Essentials) Cultura de serviço (Essentials) Pessoas e estrutura organizacional (Essentials) O modelo VeriSM ™ (ambos) Práticas Progressivas (Plus) Tecnologias Inovadoras (Plus) O VeriSM ™ é uma abordagem holística e orientada aos negócios para o Gerenciamento de Serviços, que ajuda a entender o panorama crescente das melhores práticas e como integrá-las para oferecer valor ao consumidor. É uma evolução no pensamento em Gerenciamento de Serviços e oferece uma abordagem atualizada, incluindo as mais recentes práticas e desenvolvimentos tecnológicos, para ajudar as organizações a transformar seus negócios para a nova realidade da era digital. O VeriSM ™ é um gerenciamento orientado a valor, evolutivo, responsivo e integrado. VeriSM ™ é uma marca registrada e propriedade da IFDC, a Fundação Internacional de Competências Digitais. Learn More
    €44.64 Incl. Tax €40.95 Excl. Tax

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  • VeriSM™: Unwrapped and Applied

    VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance. Learn More
    €68.13 Incl. Tax €62.50 Excl. Tax

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  • VeriSM™ Foundation Courseware in Deutsch

    Dieses Schulungsmaterial deckt den Lehrplan für die VeriSM ™ Foundation-Qualifikation ab. Die Ausbildung dauert zwei Tage. Diese Kursunterlagen sind akkreditiert, um die Teilnehmenden auf die VeriSM ™ Foundation-Zertifizierung vorzubereiten. VeriSM ™ Foundation besteht aus zwei Teilen: VeriSM ™ Essentials und VeriSM ™ Plus, die jeweils einen Schulungstag umfassen. Teilnehmende, die bereits ein (IT-) Service-Management-Zertifikat besitzen, können von dem bereits vorhandenen Wissen profitieren. Sie sind die Zielgruppe für ein VeriSM ™ Plus-Training. Wenn sie die VeriSM ™ Plus-Prüfung bestehen, erhalten sie das VeriSM ™ Foundation-Zertifikat. Trainingsanbieter, die ein eintägiges Training zu den Prinzipien des Service-Managements anbieten möchten, können sich dafür entscheiden, nur das VeriSM ™ Essentials-Training anzubieten. Teilnehmer, die die VeriSM ™ Essentials-Prüfung bestehen, erhalten das VeriSM ™ Essentials-Zertifikat. Wenn sie später die VeriSM ™ Plus-Prüfung bestehen, erhalten sie automatisch das VeriSM ™ Foundation-Zertifikat Das Kursmaterial deckt die folgenden Themen ab: • Die Serviceorganisation (Essentials) • Servicekultur (Essentials) • Personen- und Organisationsstruktur (Essentials) • Das VeriSM ™ -Modell (beides) • Management Praktiken (Plus) • Aufkommende Technologien (Plus) VeriSM ™ ist ein ganzheitlicher, geschäftsorientierter Ansatz um den Kunden und Konsumenten einen Mehrwert zu bieten. Es ist eine Weiterentwicklung des Service-Management-Denkens und bietet einen aktuellen Ansatz, einschließlich der neuesten Praktiken und technologischen Entwicklungen, um Organisationen dabei zu helfen, ihr Geschäft in die neue Realität des digitalen Zeitalters zu transformieren. VeriSM ™ ist ein Value-driven, Evolving, Responsive und Integrated Service Management. VeriSM ™ ist eine eingetragene Marke der IFDC, der International Foundation of Digital Competences. Learn More
    €66.82 Incl. Tax €61.30 Excl. Tax

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  • VeriSM™ Professional Courseware

    Besides the VeriSM™ Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSM™ - A service management approach for the digital age (ISBN: 9789401802406). Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization. Learn More
    €98.05 Incl. Tax €89.95 Excl. Tax

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  • VeriSM™ - Foundations Courseware – Español (Latino Americanos)

    El paquete Courseware consiste de dos públicaciones , VeriSMTM - Fundamentos Courseware y Fundamentos guía de estudio. Este material de entrenamiento cubre el plan de estudios para la calificación VeriSM™ fundamentos. El entrenamiento puede ser entregado durante dos días. Este Courseware está acreditado para preparar al estudiante para la certificación VeriSM™. VeriSM™ Fundamentos consiste de dos partes: VeriSM™ Essentials y VeriSM™ Plus, cada uno cubriendo un día de entrenamiento. Los estudiantes que ya tienen un certificado en Gestión de Servicios (TI) pueden beneficiarse del conocimiento que ya tienen. Son el público objetivo para el entrenamiento VeriSM™ Plus únicamente. Cuando aprueben el examen VeriSM™ Plus, recibirán el certificado de VeriSM™ fundamentos. Proveedores de entrenamiento que quieran ofrecer un día de capacitación sobre principios de gestión de servicios podrían decidir ofrecer únicamente el entrenamiento de VeriSM™ Essentials. Los estudiantes que aprueben el examen VeriSM™ Essentials, recibirán el certificado de VeriSM™ Essentials. Si posteriormente ellos aprueban el examen VeriSM plus, recibirán automáticamente el certificado VeriSM™ Fundamentos. El courseware cubre los siguientes temas: • La organización del servicio (Essentials) • Cultura del servicio (Essentials) • Personas y cultura organizacional (Essentials) • El modelo VeriSM™ (Ambas) • Prácticas progresivas (Plus) • Tecnologías innovadoras (Plus) VeriSM™ es un enfoque holístico y orientado a la empresa, que le ayuda a comprender el creciente panorama de las mejores prácticas y cómo integrarlas para ofrecer valor al consumidor. Esto es una evolución en el pensamiento de la Gestión de Servicios y ofrece un enfoque actualizado, incluyendo las últimas prácticas y desarrollos tecnológicos, para ayudar a las organizaciones a transformar su negocio en la nueva realidad de la era digital. VeriSM™ es un enfoque de Gestión de Servicios que está Dirigido por el valor, Evolutivo, Responsivo (Adaptado) e Integrado VeriSM™ es una marca registrada y propiedad del IFDC, la Fundación Internacional de Habilidades Digitales Learn More
    €49.00 Incl. Tax €44.95 Excl. Tax

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