VeriSM™

VeriSM describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a fl exible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.

Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.

The VeriSM Model

In the model, governance overarches every activity, keeping a strong focus on value, outcomes and the organization’s goals. Service management principles are then defined for the organization. These act as guardrails, to make sure that all products and services are aligned with the needs of the organization. Principles will be defined for areas including security, risk, quality and use of assets, and then communicated to all of the staff who are involved with the development and operation of products and services.
The unique element of the VeriSM model is the management mesh. This provides a fl exible approach that can be adapted depending on the requirements for a particular product or service. The mesh includes:
• Resources
• Environment
• Emerging technologies
• Management practices

For each product or service, these areas are considered and the mesh is fl exed where necessary.
Let’s take an example. A bank wants to create a mobile application that will let users send money to their friends with just one click. The mesh for this product could include agile development practices to get rapid feedback about the new product. The bank can use its capabilities and work in innovative ways, but they must still recognise the service management principles associated with security and risk.

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  • VeriSM™ Professional Courseware

    Besides the VeriSM™ Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSM™ - A service management approach for the digital age (ISBN: 9789401802406). Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization. Learn More
    €98.05 Incl. Tax €89.95 Excl. Tax

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  • VeriSM™ Professional Courseware – Package

    The Courseware package consist out of two publications, the VeriSM™ Professional Courseware (978 94 018 0384 7) publication and the publication VeriSM™: Unwrapped and Applied (978 94 018 0335 9) Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization. Learn More
    €163.39 Incl. Tax €149.90 Excl. Tax

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  • VeriSM™ Foundation EXAM

    VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer. Who is this certification for? VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals. Main subjects The Service Organization Service Culture People and Organizational Structure The VeriSM™ Model Progressive Practices Innovative Technologies Getting Started Please be aware, we calculate a lead time of 4 working days in regards of third parties purchasing policy. Learn More
    €206.01 Incl. Tax €189.00 Excl. Tax

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