ITIL® 4 Specialist: Drive Stakeholder Value - Exam

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ITIL® 4 Specialist: Drive Stakeholder Value - Exam

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Publisher: Van Haren Publishing
| english | First print, Second Edition

Availability: In stock

€370.60 Incl. Tax €340.00 Excl. Tax
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Details
Details
This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Additional Info
Additional Info
SKU 1000001804662
isbn 1000001804662
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2020-03-01
Kind of Publication Exams
Publish Year 2020
Language english
Categories Project Management
Standards Agile
Serie No
edition First print, Second Edition
pages No
Height (cm) No
Width (cm) No
Length (cm) No
Weight (Kg) No
Default No
eLibrary Downloadbaar Yes
Description No

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