ITIL® Foundation, ITIL 4 edition


ITIL® Foundation, ITIL 4 edition

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Publisher: AXELOS
Pages: 212 | english | 4th edition, First impression

Availability: In stock

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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

"ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
Additional Info
Additional Info
SKU 978011331607C
isbn 978011331607C
nur-code 982
Publisher AXELOS
Uitgeef Datum 2019-02-18
Kind of Publication Books
Publish Year 2019
Language english
Categories IT & IT Management
Standards No
Serie No
edition 4th edition, First impression
pages 212
Height (cm) 1
Width (cm) 21.5
Length (cm) 28
Weight (Kg) 0.7600
Default 0
eLibrary Downloadbaar Yes
Description No

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