IT Outsourcing Part 2: Managing the Sourcing Contract

978908753616C

Double click on above image to view full picture

Zoom Out
Zoom In
Publisher: Van Haren Publishing
| english | 1

Availability: In stock

€26.11 Incl. Tax €23.95 Excl. Tax
Log in for download


Details
Details
IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination.
Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in:
a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications);
b) an appropriate governance framework;
c) selecting the right individuals, with appropriate authority in key roles;
d) the appropriate use of external expert advice;
e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service;
f) effective relationship management, with mutual respect and good communications;
g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a ‘win-win’ approach when problems arise.

This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Additional Info
Additional Info
SKU 978908753616C
isbn 978908753616C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum No
Kind of Publication Books
Publish Year 2010
Language english
Categories IT & IT Management
Standards No
Serie No
edition 1
pages No
Height (cm) 0.64
Width (cm) 15
Length (cm) 21
Weight (Kg) 0.1700
Default 0
eLibrary Downloadbaar Yes
Description No
Related Products
You may also be interested in the following product(s)

People who viewed this product also viewed

Please wait...

X
Added to your cart
Shop further or Proceed to checkout X
Shop further