ISO/IEC 20000 - An Introduction

ITEM: 1686

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Publisher: Van Haren Publishing
Pages: 226 | english | 1

Availability: In stock

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Additional Info
Additional Info
SKU 978908753081C
isbn 978908753081C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2008-03-03 00:00:00
Kind of Publication Books
Publish Year 2008
Language english
Categories IT & IT Management
Standards ISO 20000
Serie No
edition 1
pages 226
Height (cm) 1.4
Width (cm) 15
Length (cm) 21
Weight (Kg) 0.5200
Default 0
eLibrary Downloadbaar Yes
Description No
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