ISO/CEI 20000 - Introduction

Author: Leo van Selm

978908753557C

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Publisher: Van Haren Publishing
Pages: 221 | french | 1

Availability: In stock

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Details
Details
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

CONTAINS THE TEXT FOR ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Additional Info
Additional Info
SKU 978908753557C
isbn 978908753557C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum No
Kind of Publication Books
Publish Year 2009
Language french
Categories IT & IT Management
Standards ISO 27000, IT Management
Serie No
edition 1
pages 221
Height (cm) 1.44
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.5190
Default 0
eLibrary Downloadbaar Yes
Description No
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