Foundations of IT Service Management Based on ITIL® V3

Auteur: Jan van Bon

ITEM: 1742

Dubbelklik op de afbeelding voor groot formaat

Publisher: Van Haren Publishing
| italian | 1

Beschikbaarheid: Op voorraad

€ 21,80 Incl. BTW € 20,00 Excl. BTW
Note: This book is available in several languages: Italian, German.

Foundations of IT Service Management based on ITIL® V3

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
This title covers the following:

Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service operation
Lifecycle phase: Continual service improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
and much more!
Extra informatie
Extra informatie
Artikelnummer 978908753228C
isbn 978908753228C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 15-07-2008
Producten Books
Publish Year 2008
Language italian
Categorieën IT & IT Management
Standards IT Management, ITIL
Serie Nee
edition 1
pages Nee
Height (cm) 2.24
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.8700
Standaard 0
eLibrary Downloadbaar Ja
Beschrijving Nee
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